Technical Support Engineer (Peru)

Yango
Peru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Customer support mindset","High energy"]

Join Yango’s internal IT support team for the Peru region, helping maintain smooth corporate operations. You’ll manage incoming inquiries in the registration system, log and triage requests in the incident management platform, perform initial diagnostics, and provide or route solutions to the right teams. You’ll also collect service-quality feedback, help users resolve common issues independently, and support local IT setup for new launches.

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FursaFursa
Yango
Yango
1 day ago

Technical Support Engineer (Peru)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Join Yango’s internal IT support team for the Peru region, helping maintain smooth corporate operations. You’ll manage incoming inquiries in the registration system, log and triage requests in the incident management platform, perform initial diagnostics, and provide or route solutions to the right teams. You’ll also collect service-quality feedback, help users resolve common issues independently, and support local IT setup for new launches.
Location: Peru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle inquiries in the registration system.
  • •Log requests in the incident management system and perform initial diagnostics and classification.
  • •Provide solutions to incidents and consultation requests, and route queries to relevant support teams.
  • •Update requests with additional information and forward queries to partner organizations when appropriate.
  • •Support service quality by collecting feedback and educating customers on resolving common issues independently.

Pay and Benefits

Perks:Health InsuranceLife Insurance

Key Requirements

  • •Experience using query registration systems and service desk platforms.
  • •Proficient computer skills.
  • •Fluency in English and Spanish.
  • •Knowledge of modern IT technologies.
  • •Strong communication and interpersonal skills with high energy.
Skills:CommunicationInterpersonal skillsProblem-solvingCustomer support mindsetHigh energy
Languages:EnglishSpanish

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn