Services Relationship Manager - Tokyo/Osaka/Nagoya

Fortinet
Tokyo, Osaka, Nagoya
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Analytical ability","Planning and execution","Proactiveness","Teamwork","Communication"]

Serve as the customer single point of contact for Fortinet Services and Support across Tokyo, Osaka, and Nagoya. Own customer success by creating service & support plans, driving technical escalations, and ensuring delivery against operational KPIs. Lead services delivery efforts with sales and internal teams, build executive relationships, support renewals and service penetration, and negotiate governance structures while reporting weekly/monthly and quarterly performance and plans.

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Fortinet
Fortinet
1 day ago

Services Relationship Manager - Tokyo/Osaka/Nagoya

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Last checked: 15 hours agoStatus: Live

Job Summary

Serve as the customer single point of contact for Fortinet Services and Support across Tokyo, Osaka, and Nagoya. Own customer success by creating service & support plans, driving technical escalations, and ensuring delivery against operational KPIs. Lead services delivery efforts with sales and internal teams, build executive relationships, support renewals and service penetration, and negotiate governance structures while reporting weekly/monthly and quarterly performance and plans.
Location: Tokyo, Osaka, Nagoya
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Act as the customer single point of contact for services and support, coordinating meetings and the right resources
  • •Own customer success by developing service & support plans and ensuring delivery across the customer organization against operational KPIs
  • •Manage technical escalations, host conference calls, and provide customer-facing updates
  • •Lead the services delivery team toward customer and internal/external organizations and drive continual process improvements
  • •Support renewals by leveraging customer relationships for service penetration, identifying upsell opportunities, and addressing satisfaction issues

Key Requirements

  • •Bachelor’s degree or equivalent education
  • •Operational excellence qualification (ITIL) or experience
  • •Strong analytical ability to identify key issues
  • •Proven planning and execution to define goals, monitor progress, and meet deadlines
  • •Excellent written English and clear, concise communication; strong ability to influence and collaborate
Education:Bachelor's
Skills:Analytical abilityPlanning and executionProactivenessTeamworkCommunication
Languages:English
Tech Stack:ITIL

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn