Technical Support Engineer

Provide day-to-day technical support for cooling, heating, and temperature control systems across ICS Cool Energy products. Troubleshoot faults remotely and on-site, interpret engineering drawings and documentation, and guide installation, operation, maintenance, and repair. Support equipment selection and application, assist with commissioning and breakdown response, and perform root cause analysis. Maintain technical documentation and reports while collaborating with engineering, service, sales, operations, and customers to improve reliability and delivery.