Showroom Customer Service Representative

Ferguson
Bellevue
Workplace: OnsiteFull timeUSD 49,000 - 52,000 annuallyFunction: Customer Support (Service Desk)0Skills: ["Customer service","Communication","Time management","Organizational skills","Multitasking","Self-motivated","Ability to learn quickly","Relationship building","Results orientation"]

Create an exceptional customer experience in the showroom by greeting visitors, helping them explore product options, and supporting informed purchasing decisions. Partner with the sales team on administrative work including processing orders, preparing quotes, updating customer information, and coordinating deliveries with the warehouse. Handle sales calls and general inquiries in a fast-paced, customer-focused role with direct impact on customer satisfaction and sales success.

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Ferguson
Ferguson
1 month ago

Showroom Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Create an exceptional customer experience in the showroom by greeting visitors, helping them explore product options, and supporting informed purchasing decisions. Partner with the sales team on administrative work including processing orders, preparing quotes, updating customer information, and coordinating deliveries with the warehouse. Handle sales calls and general inquiries in a fast-paced, customer-focused role with direct impact on customer satisfaction and sales success.
Location: Bellevue
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers on the showroom floor and provide product guidance for fixtures, lighting, and appliances.
  • •Increase knowledge of the full product offering to better support customer needs.
  • •Support Outside Sales Associates and work with Showroom Sales consultants on administrative functions.
  • •Ensure personalized customer service through timely quotations and accurate order processing.
  • •Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls/general inquiries.

Pay and Benefits

Salary: USD 49,000 - 52,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0-3 years of prior customer service experience (preferred).
  • •Knowledge of plumbing fixtures, lighting, and appliances (preferred).
  • •Strong communication skills for phone and in-person sales, plus time management and organizational skills.
  • •Results oriented, able to meet goals and build relationships in a team environment.
  • •General digital literacy, ability to multi-task, learn quickly, and ambition to succeed.
Skills:Customer serviceCommunicationTime managementOrganizational skillsMultitaskingSelf-motivatedAbility to learn quicklyRelationship buildingResults orientation

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn