Front Office Manager - 9 Month Term (Maternity coverage)

Minor International
Brisbane
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["People management","Communication","Customer service","Positive attitude","Guest complaint resolution"]

Lead the Front Office team at Oaks Brisbane on Felix Suites in a 9-month fixed-term maternity coverage role. Own guest welcome and reception standards, ensure daily front office tasks are completed accurately and on time, and resolve guest complaints professionally. Manage the team roster to meet budgets, support recruitment, maintain accurate guest accounts, and communicate clearly with guests to ensure memorable, seamless experiences.

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Minor International
Minor International
1 day ago

Front Office Manager - 9 Month Term (Maternity coverage)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead the Front Office team at Oaks Brisbane on Felix Suites in a 9-month fixed-term maternity coverage role. Own guest welcome and reception standards, ensure daily front office tasks are completed accurately and on time, and resolve guest complaints professionally. Manage the team roster to meet budgets, support recruitment, maintain accurate guest accounts, and communicate clearly with guests to ensure memorable, seamless experiences.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time · 9 months
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide outstanding guest welcoming experiences and maintain front office and reception operational standards.
  • •Meet guests on arrival, ensure they are settled in rooms, and manage accurate bookings through clear communication.
  • •Guide and support the team to deliver outstanding guest welcoming and experiences.
  • •Ensure all daily front office tasks are completed accurately and in a timely manner.
  • •Resolve guest complaints professionally and maintain accurate guest accounts and daily reporting; manage team rosters to meet budgets.

Pay and Benefits

Perks:Health InsuranceParental LeaveBirthday LeaveEapWellness StipendLearning BudgetWorkplace Banking

Key Requirements

  • •Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
  • •Exceptional people management skills, able to lead and motivate a diverse team.
  • •Excellent written and verbal communication skills.
  • •Exceptional customer service skills and a positive attitude.
  • •Understanding of Trust accounting.
Experience:2+ yearsHospitalityHotelResort
Skills:People managementCommunicationCustomer servicePositive attitudeGuest complaint resolution
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn