Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive outbound consultative sales by engaging Canada-based customers with telecom plans, upgrades, bundles, and retention offers. Make high-volume calls, understand customer needs, and handle objections while maintaining professionalism. Own daily, weekly, and monthly sales targets and deliver a strong customer experience. Keep accurate CRM records, follow scripts and process standards, and support compliance and quality expectations in a US–Canada night-shift onsite environment.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

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Last checked: 17 hours agoStatus: Live

Job Summary

Drive outbound consultative sales by engaging Canada-based customers with telecom plans, upgrades, bundles, and retention offers. Make high-volume calls, understand customer needs, and handle objections while maintaining professionalism. Own daily, weekly, and monthly sales targets and deliver a strong customer experience. Keep accurate CRM records, follow scripts and process standards, and support compliance and quality expectations in a US–Canada night-shift onsite environment.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products/services, including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records for calls, conversions, and follow-ups while following scripts and quality/process standards.

Pay and Benefits

Perks:Health InsuranceVisionDental

Key Requirements

  • •2-4 years of experience, with BPO or sales experience preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, including active listening and customer empathy.
  • •Resilience to handle rejection and objections professionally.
  • •Basic system/CRM handling capability, including maintaining accurate records.
Experience:2-4 yearsBPOTelecom
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn