Client Implementation & Operations Manager

Hello Heart
United States
Workplace: RemoteFull timeUSD 115,000 - 128,000 annuallyFunction: Business OperationsExperience: 4+ yearsSkills: ["Communication","Organizational skills","Risk management","Problem-solving","Ownership"]

Lead end-to-end client implementations from kickoff through launch and stabilization, owning project planning, execution, communication, and risk/issue resolution. Serve as the primary client point of contact while coordinating cross-functional execution across Engineering, Product, Support, Vendor Operations, and Billing. Manage timelines and deliverables, maintain project reporting, and improve implementation workflows at scale, using AI tools to enhance productivity and accuracy.

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FursaFursa
Hello Heart
Hello Heart
1 month ago

Client Implementation & Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead end-to-end client implementations from kickoff through launch and stabilization, owning project planning, execution, communication, and risk/issue resolution. Serve as the primary client point of contact while coordinating cross-functional execution across Engineering, Product, Support, Vendor Operations, and Billing. Manage timelines and deliverables, maintain project reporting, and improve implementation workflows at scale, using AI tools to enhance productivity and accuracy.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own the end-to-end client implementation experience, including project planning, execution, communication, risk management, and issue resolution.
  • •Serve as the primary point of contact for clients with timely updates and clear expectations.
  • •Drive cross-functional execution across Engineering, Product, Support, Vendor Operations, and Billing to ensure successful launches.
  • •Manage project timelines, milestones, dependencies, and deliverables while balancing multiple priorities.
  • •Maintain accurate project reporting and improve implementation processes, documentation, and operational workflows for scale.

Pay and Benefits

Salary: USD 115,000 - 128,000 annually

Key Requirements

  • •4+ years of experience in implementation, onboarding, project management, client success, or operations.
  • •Experience managing complex cross-functional projects with external stakeholders.
  • •Strong project management, prioritization, and organizational skills.
  • •Excellent written and verbal communication skills.
  • •Experience with Salesforce, Google Workspace, Asana, or similar tools.
Experience:4+ yearsHealthcareDigital health
Skills:CommunicationOrganizational skillsRisk managementProblem-solvingOwnership
Languages:English
Tech Stack:SalesforceGoogle WorkspaceAsanaChatGPT

Company Brief

Hello Heart
Provides a digital cardiovascular health platform that helps users manage blood pressure, heart health, and related risks via mobile apps, connected devices, personalized insights, and employer or health plan-based programs to improve outcomes and engagement.
Industry: HealthTech
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