Customer Success Manager

MFour Mobile Research, Inc.
Irvine
Workplace: HybridFull timeUSD 85,000 - 105,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Attention to detail","Multitasking","Deadline management","Follow-through"]

Own the end-to-end client experience for a portfolio of 20–30 data research accounts, from project kickoff through delivery and renewal. You’ll coordinate with panel/sample operations, research, and product to ensure projects land on time, on budget, and on spec. Guide clients through the SaaS/DaaS customer journey by driving adoption of MFour Studio and DANI, and identify upsell/expansion opportunities with data-driven insights.

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FursaFursa
MFour Mobile Research, Inc.
MFour Mobile Research, Inc.
43 minutes ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 43 minutes agoStatus: Live

Job Summary

Own the end-to-end client experience for a portfolio of 20–30 data research accounts, from project kickoff through delivery and renewal. You’ll coordinate with panel/sample operations, research, and product to ensure projects land on time, on budget, and on spec. Guide clients through the SaaS/DaaS customer journey by driving adoption of MFour Studio and DANI, and identify upsell/expansion opportunities with data-driven insights.
Location: Irvine
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day client management across account and project levels for 20–30 accounts.
  • •Coordinate cross-functionally with panel/sample operations, research, and product to deliver projects on time, on budget, and on spec.
  • •Guide clients through the SaaS/DaaS customer journey, driving adoption and consumption of MFour Studio and DANI.
  • •Identify and help close upsell and expansion opportunities within existing accounts for additional data products and features.
  • •Build and strengthen client relationships by presenting data-driven insights to stakeholders.

Pay and Benefits

Salary: USD 85,000 - 105,000 annually
Perks:Health InsuranceDentalVisionLife InsurancePaid LeaveGym Membership

Key Requirements

  • •3–5 years in quantitative research, preferably in supplier-side research, panel, or insights platforms.
  • •3–5 years working with large data sets, including experience designing questionnaires and analysis reports.
  • •Experience managing multiple external clients simultaneously, with clear, proactive communication.
  • •Excellent written and oral communication skills, including presenting data-driven insights to clients.
  • •A Bachelor’s degree or higher, with strong proficiency in MS Office.
Experience:3-5 yearsQuantitative researchDataSaaSDaaS
Education:Bachelor's
Skills:CommunicationAttention to detailMultitaskingDeadline managementFollow-through
Tech Stack:MFour StudioDANIAI toolsLLMsSaaSDaaSMS OfficeQuestionnaires

Company Brief

MFour Mobile Research, Inc.
Provides mobile-based market research and data collection services using location-aware survey technology and a large panel of mobile respondents to deliver consumer insights for brands, agencies, and researchers across industries.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Website