Online Leads - Davao

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking"]

Be the point of contact for consumers, answering inbound calls to provide exceptional customer service. Respond to inquiries about products and services, process payments, perform general account maintenance, and occasionally upsell new products or services. Ideal for someone with strong communication, multi-tasking abilities, and experience with CRM systems, seeking a frontline role in a telecom services environment.

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FursaFursa
Sutherland
Sutherland
2 years ago

Online Leads - Davao

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Be the point of contact for consumers, answering inbound calls to provide exceptional customer service. Respond to inquiries about products and services, process payments, perform general account maintenance, and occasionally upsell new products or services. Ideal for someone with strong communication, multi-tasking abilities, and experience with CRM systems, seeking a frontline role in a telecom services environment.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the Point of Contact for consumers and answer inbound calls to provide exceptional customer service
  • •Provide responses to inquiries about products and services, processing payments, and performing general account maintenance
  • •Assist customers with upselling to new products or services where appropriate
  • •Utilize multiple applications to multi-task and manage customer interactions efficiently
  • •Maintain accurate information in CRM systems and document interactions clearly

Key Requirements

  • •High school diploma or GED
  • •Ability to perform at a high level to support a high volume of inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills using several applications; experience with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:Telecommunications
Education:High School
Skills:CommunicationMultitasking
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor