Appraisal Specialist

CarMax
Virginia
Workplace: OnsiteFull timeUSD 12.78 - 12.78 hourlyFunction: Communications, PR & CommunitySkills: ["Customer service","Communication","Listening","Attention to detail","Multitasking"]

Deliver exceptional customer service by guiding customers through the CarMax appraisal process. Build rapport, explain how appraisals work, and follow up with undecided sellers using strong in-person and phone communication. Facilitate appraisal steps, present offers, address objections, and accurately collect and enter data to support precise buy decisions while maintaining composure and complying with EH&S requirements.

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CarMax
CarMax
2 months ago

Appraisal Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver exceptional customer service by guiding customers through the CarMax appraisal process. Build rapport, explain how appraisals work, and follow up with undecided sellers using strong in-person and phone communication. Facilitate appraisal steps, present offers, address objections, and accurately collect and enter data to support precise buy decisions while maintaining composure and complying with EH&S requirements.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Deliver outstanding customer service throughout every interaction.
  • •Build rapport quickly and confidently explain the CarMax appraisal process to customers.
  • •Communicate in-person and by phone to understand motivations and follow up with undecided sellers.
  • •Facilitate appraisal steps, including discovery, presenting offers, and addressing objections.
  • •Accurately collect and input data to support appraisal offers while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 12.78 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Proven ability to deliver exceptional customer service in a dynamic environment.
  • •Strong attention to detail for reading, interpreting, and transcribing data accurately.
  • •Ability to multitask and stay organized in a fast-paced setting.
  • •Excellent verbal communication and listening skills for engaging with customers and team members.
  • •Flexible availability, including nights, weekends, and holidays.
Skills:Customer serviceCommunicationListeningAttention to detailMultitasking

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn