Avanceon MEA

2 weeks ago

Customer Success & Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own the full customer lifecycle—from onboarding and value realization to renewals and long-term retention—while monitoring adoption and intervening to reduce churn risk. Lead front-line support operations and improve workflows, escalation protocols, and SLAs in partnership with engineering and product teams. Drive revenue growth through upselling and cross-selling by developing renewal strategies, conducting business reviews, and engaging senior stakeholders with clear customer insights.

Location: Lahore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the end-to-end customer lifecycle, including onboarding, value realization, renewals, and long-term retention.
•Monitor product adoption, ensure customers realize value, drive engagement, and proactively mitigate churn and risk.
•Develop growth and sales plans for existing accounts and execute structured business reviews, health assessments, and strategic feedback sessions.
•Lead front-line support operations by ensuring timely issue resolution, strengthening escalation protocols, and maintaining SLAs and knowledge repositories.
•Drive commercial expansion by engaging senior stakeholders, supporting renewal strategies, negotiating terms, and identifying upselling/cross-selling opportunities in line with customer priorities and product capabilities.

Key Requirements

•Bachelor’s degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or a related field).
•5–10 years of experience in Customer Success, Sales, Customer Support, Account Management, or other technical client-facing roles, including 2–3 years of technical experience in the manufacturing industry.
•Strong technical acumen to interpret solution architectures and operational workflows.
•Advanced proficiency in Microsoft Excel, hands-on experience with Jira and HubSpot, and the ability to use automation tools for reporting and customer management.
•Proven ability to drive commercial conversations with upselling and cross-selling, plus strong stakeholder management and communication/negotiation skills.

Experience:5-10 yearsManufacturing industryCustomer successCustomer supportAccount management

Education:Bachelor's in Engineering

Skills:CommunicationNegotiationConflict resolutionAnalytical problem-solvingStakeholder management

Tech Stack:Microsoft ExcelJiraHubSpot

Company Brief

Avanceon MEA

Provides industrial automation, control systems integration, energy management and digital industrial solutions across the Middle East, Pakistan and the US, delivering engineering, SCADA/PLC, OT‑cybersecurity and after‑market support services.

Industry: Industrial Automation

Company Size: Medium (51 to 250 employees)

Revenue: USD 10M to 25M

Growth: Public Company

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1984

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Avanceon MEA

2 weeks ago

Customer Success & Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Lahore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the end-to-end customer lifecycle, including onboarding, value realization, renewals, and long-term retention.
•Monitor product adoption, ensure customers realize value, drive engagement, and proactively mitigate churn and risk.
•Develop growth and sales plans for existing accounts and execute structured business reviews, health assessments, and strategic feedback sessions.
•Lead front-line support operations by ensuring timely issue resolution, strengthening escalation protocols, and maintaining SLAs and knowledge repositories.
•Drive commercial expansion by engaging senior stakeholders, supporting renewal strategies, negotiating terms, and identifying upselling/cross-selling opportunities in line with customer priorities and product capabilities.

Key Requirements

•Bachelor’s degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or a related field).
•5–10 years of experience in Customer Success, Sales, Customer Support, Account Management, or other technical client-facing roles, including 2–3 years of technical experience in the manufacturing industry.
•Strong technical acumen to interpret solution architectures and operational workflows.
•Advanced proficiency in Microsoft Excel, hands-on experience with Jira and HubSpot, and the ability to use automation tools for reporting and customer management.
•Proven ability to drive commercial conversations with upselling and cross-selling, plus strong stakeholder management and communication/negotiation skills.

Experience:5-10 yearsManufacturing industryCustomer successCustomer supportAccount management

Education:Bachelor's in Engineering

Skills:CommunicationNegotiationConflict resolutionAnalytical problem-solvingStakeholder management

Tech Stack:Microsoft ExcelJiraHubSpot

Company Brief

Avanceon MEA

Industry: Industrial Automation

Company Size: Medium (51 to 250 employees)

Revenue: USD 10M to 25M

Growth: Public Company

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1984

Glassdoor: 3.7

Website LinkedIn Glassdoor