AM Premier Services (Mumbai, MH, IN, 400092)

HSBC
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organization","Collaboration","Customer orientation"]

Provide high-quality, customer-facing support within International Wealth and Premier Banking’s branch network, servicing walk-in Premier clients and acting as first point of contact when Premier Relationship Managers are unavailable. Support PRMs to meet income plans through acquisition, cross-sales, retention and growth, improve efficiency by mastering HSBC systems and procedures, and help achieve KPIs by driving referrals and promoting credit card and general insurance products.

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HSBC
HSBC
3 days ago

AM Premier Services (Mumbai, MH, IN, 400092)

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Last checked: 19 hours agoStatus: Live

Job Summary

Provide high-quality, customer-facing support within International Wealth and Premier Banking’s branch network, servicing walk-in Premier clients and acting as first point of contact when Premier Relationship Managers are unavailable. Support PRMs to meet income plans through acquisition, cross-sales, retention and growth, improve efficiency by mastering HSBC systems and procedures, and help achieve KPIs by driving referrals and promoting credit card and general insurance products.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth.
  • •Act as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management.
  • •Build extensive knowledge of HSBC systems and procedures to handle client needs and improve process efficiencies.
  • •Proactively identify opportunities to enhance customer service and process efficiencies.
  • •Support KPI achievement by acquiring new customers and promoting credit card and general insurance products, including referrals and cross-selling.

Key Requirements

  • •Graduate degree.
  • •Minimum of two to five years of experience in a customer service or banking environment.
  • •Holistic understanding of branch operations and processes.
  • •Sound understanding of the company’s customer service requirements.
  • •Exceptional and updated knowledge of banking products, systems, and processes.
Experience:2-5 yearsBankingCustomer service
Education:Bachelor's
Skills:CommunicationInterpersonal skillsOrganizationCollaborationCustomer orientation
Certifications:FEDAINISM (Demat)IRDA

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn