Manager, Front Office (El Monteón, MX)

Kerzer International
Mexico
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Quick thinking","Work under pressure","Improvisation"]

Oversee daily Front Office operations to ensure smooth guest experiences, accurate reporting, and coordinated workflows across departments. Delegate tasks via logbook review, manage room assignments and check-in procedures, handle vouchers and cash/payment adjustments, and resolve guest complaints during the shift. Supervise shift handovers, lost & found, lobby/guest area readiness, and reservation system updates—stepping in for Front Desk Manager duties when needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kerzer International
Kerzer International
22 hours ago

Manager, Front Office (El Monteón, MX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 minutes agoStatus: Live

Job Summary

Oversee daily Front Office operations to ensure smooth guest experiences, accurate reporting, and coordinated workflows across departments. Delegate tasks via logbook review, manage room assignments and check-in procedures, handle vouchers and cash/payment adjustments, and resolve guest complaints during the shift. Supervise shift handovers, lost & found, lobby/guest area readiness, and reservation system updates—stepping in for Front Desk Manager duties when needed.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Coordinate daily Front Office operations, ensuring department functionality and accurate information flow.
  • •Review logbooks, delegate tasks, print reports, and follow up on pending matters.
  • •Assign rooms for arrivals and handle special requests, check-in procedures, and personalized guest treatment.
  • •Manage guest payments and financial processes, including voucher adjustments, paid outs, traveler’s checks exchange, cash handling, and daily balance review.
  • •Supervise shift handover and guest complaint resolution, coordinating with Operations/Rooms leadership or Housekeeping as needed.

Key Requirements

  • •Bachelor’s Degree in Tourism or Hotel Management.
  • •Minimum of 5 years of experience in hospitality or guest services.
  • •Proficiency in spoken and written English.
  • •Strong communication and interpersonal skills.
  • •Ability to work under pressure with quick thinking and strong improvisation.
Experience:5+ yearsHospitalityGuest services
Education:Bachelor's in Tourism or Hotel Management
Skills:CommunicationInterpersonal skillsQuick thinkingWork under pressureImprovisation
Languages:English

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn