Customer Service Representative

Scale Army
Cairo, Buenos Aires, Addis Ababa, Cape Town, Abuja
Workplace: RemoteContractUSD 700 - 1,200 monthlyFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Organizational skills","Ability to learn","Dependability","Proactive customer focus"]

Serve as a first point of contact for customers via phone, email, and chat, handling order, product, pricing, shipping, freight, returns, warranties, and account questions. Accurately process order transactions, provide shipment updates, research and resolve issues within scope, and escalate complex cases to senior reps. Collaborate across Sales, Supply Chain, Operations, and carriers while maintaining detailed customer records and meeting service standards as you grow the role’s responsibilities.

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FursaFursa
Scale Army
Scale Army
13 hours ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a first point of contact for customers via phone, email, and chat, handling order, product, pricing, shipping, freight, returns, warranties, and account questions. Accurately process order transactions, provide shipment updates, research and resolve issues within scope, and escalate complex cases to senior reps. Collaborate across Sales, Supply Chain, Operations, and carriers while maintaining detailed customer records and meeting service standards as you grow the role’s responsibilities.
Location: Cairo, Buenos Aires, Addis Ababa, Cape Town, Abuja
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries through phone, email, chat, and other communication channels.
  • •Assist customers with questions related to orders, products, pricing, shipping, freight, returns, warranties, and accounts.
  • •Process customer orders and related transactions accurately within company systems, including acknowledgements and shipment updates.
  • •Coordinate shipments and deliveries with carriers, branches, vendors, Supply Chain, and internal teams; provide status and delay updates.
  • •Maintain accurate customer records and case notes, research and resolve issues within scope, and escalate complex cases when appropriate.

Pay and Benefits

Salary: USD 700 - 1,200 monthly

Key Requirements

  • •Entry-level role; previous experience is not required.
  • •Background or genuine interest in customer service, order support, or e-commerce is a plus.
  • •Experience with HubSpot, Adobe Commerce Cloud, or similar CRM/e-commerce platforms is a plus.
  • •Familiarity with order management, freight and logistics, or warranty and returns processes is a plus.
  • •Experience using AI-assisted support or productivity tools is a plus.
Experience:E-commerceCRMLogisticsSupply-chain
Skills:Attention to detailOrganizational skillsAbility to learnDependabilityProactive customer focus
Tech Stack:HubSpotAdobe Commerce CloudGoogle WorkspaceAI-assisted supportProductivity tools

Company Brief

Scale Army
Scale Army is a growth marketing agency that helps startups and SMBs scale through performance marketing, paid media, and data-driven customer acquisition strategies tailored to drive revenue and growth.
Industry: Professional Services
Company Size: Small (11 to 50 employees)
Growth: Established Company
Funding: Bootstrapped
Website