9 hours ago

TikTok Shop - GTL Logistics - Operations Manager - Indonesia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead daily hub operations for TikTok Shop delivery in the Jabodetabek area, overseeing first-mile and last-mile end-to-end processes. Manage manpower costs, courier supply, and COD settlement reconciliation, while coaching supervisors and hub leads to ensure compliance with safety regulations and best practices. Drive performance against KPIs across customer service, cost, productivity, quality, and satisfaction, and partner cross-functionally to streamline operations and improve efficiency.

Location: Indonesia

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Oversee end-to-end daily hub operations in the Jabodetabek area for first-mile and last-mile delivery.
•Maintain and control manpower costs, courier supply, and COD processes through accurate settlement reconciliation.
•Coach and support supervisors and hub leads to ensure compliance with safety regulations and best practices.
•Achieve KPIs for service to customer, cost, productivity, quality, and customer satisfaction.
•Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.

Key Requirements

•Bachelor's degree in Business Administration, Logistics, or a related field.
•At least 3 years of experience in first-mile & last-mile delivery operations in a supervisory role.
•Proficiency in Microsoft Office and logistics management software.
•Strong understanding of logistics principles and first-mile & last-mile delivery processes.
•Ready to be placed in Sumatera / Jabodetabek / East Java.

Experience:3+ yearsLogisticsDelivery operationsFirst-mileLast-mile

Education:Bachelor's in Business Administration, Logistics, or a related field

Skills:LeadershipCommunicationAnalytical mindsetData-driven decision-makingFlexibility

Tech Stack:Microsoft Office

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

9 hours ago

TikTok Shop - GTL Logistics - Operations Manager - Indonesia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Indonesia

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Oversee end-to-end daily hub operations in the Jabodetabek area for first-mile and last-mile delivery.
•Maintain and control manpower costs, courier supply, and COD processes through accurate settlement reconciliation.
•Coach and support supervisors and hub leads to ensure compliance with safety regulations and best practices.
•Achieve KPIs for service to customer, cost, productivity, quality, and customer satisfaction.
•Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.

Key Requirements

•Bachelor's degree in Business Administration, Logistics, or a related field.
•At least 3 years of experience in first-mile & last-mile delivery operations in a supervisory role.
•Proficiency in Microsoft Office and logistics management software.
•Strong understanding of logistics principles and first-mile & last-mile delivery processes.
•Ready to be placed in Sumatera / Jabodetabek / East Java.

Experience:3+ yearsLogisticsDelivery operationsFirst-mileLast-mile

Education:Bachelor's in Business Administration, Logistics, or a related field

Skills:LeadershipCommunicationAnalytical mindsetData-driven decision-makingFlexibility

Tech Stack:Microsoft Office

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn