Revenue Operations Manager - Retention & Expansion

SoSafe
Berlin, Cologne, United Kingdom
Full timeFunction: Revenue Operations (RevOps)Experience: 5+ yearsSkills: ["Cross-functional collaboration","Strategic thinking","Change management","Analytical rigor","Process design"]

Own the operational strategy for SoSafe’s post-sales Retention & Expansion organization, translating retention goals into operating rhythms, territory and Book of Business design. Lead the end-to-end Renewal Manager lifecycle and forecasting, implement AI-native automations, and drive predictive forecasting and customer health insights across Clari and Salesforce/Planhat. Partner across CS, Sales, Marketing, and Product to build a friction-free customer journey and increase expansion ARR in the mid-market enterprise segment.

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SoSafe
SoSafe
2 days ago

Revenue Operations Manager - Retention & Expansion

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Job Summary

Own the operational strategy for SoSafe’s post-sales Retention & Expansion organization, translating retention goals into operating rhythms, territory and Book of Business design. Lead the end-to-end Renewal Manager lifecycle and forecasting, implement AI-native automations, and drive predictive forecasting and customer health insights across Clari and Salesforce/Planhat. Partner across CS, Sales, Marketing, and Product to build a friction-free customer journey and increase expansion ARR in the mid-market enterprise segment.
Location: Berlin, Cologne, United Kingdom
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Manager level

Key Responsibilities

  • •Serve as the functional lead for post-sales/customer success operations, translating retention goals into operating rhythms, territory maps, and Book of Business design.
  • •Define and oversee the end-to-end Renewal Manager lifecycle, including deal qualification, risk mitigation touchpoints, digital contracting workflows in Salesforce and DocuSign, and improved renewals forecasting.
  • •Partner with the GTM AI Engineering Team to drive AI-native automation in daily CS and renewal routines using tools like Clay, Zapier, and Claude, including automated EBR generation and programmatic renewal reminders.
  • •Own renewal forecasting workflows in Clari and integrate customer health insights by rolling out Customer Healthscore V3 with Salesforce and Planhat.
  • •Act as the strategic bridge across CS, Sales, Marketing leadership, and Product to build a friction-free customer journey aligned to the mid-market enterprise ICP.

Pay and Benefits

Perks:Paid LeaveFlexible HoursTech EquipmentAnnual Bonus

Key Requirements

  • •5+ years of professional experience in Revenue Operations, Customer Success Operations, or Growth Operations in B2B SaaS, ideally through a scale-up phase from €50M to €100M+ ARR.
  • •Proven experience leading an operational focus area with demonstrated funnel leak identification, structural solution proposals, and change management.
  • •Advanced, hands-on experience with Salesforce (SFDC) and a revenue forecasting/analytics platform (ideally Clari or Gong/Planhat).
  • •Strong familiarity with modern data enrichment and automation tools such as Clay, Zapier, or native AI-native tools.
  • •Deep fluency in NRR, GRR, Expansion Velocity, and churn cohorts, with the ability to represent these in executive-ready dashboards.
Experience:5+ yearsB2B SaaSSaaS
Skills:Cross-functional collaborationStrategic thinkingChange managementAnalytical rigorProcess design
Tech Stack:SalesforceDocuSignClayZapierClaudeClariGongPlanhatHubSpotSalesloftClari CoPilot

Company Brief

SoSafe
SoSafe provides security awareness training and simulated phishing solutions to help organizations reduce human risk. Their platform offers interactive lessons, campaigns, and analytics to improve employee security behavior and measure organizational resilience.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: Cologne, Germany
Founded: 2018
WebsiteLinkedIn