Sentry

2 weeks ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Architect the technical support engine by combining deep debugging expertise with autonomous agentic systems. Help elite enterprise developers with deep-dive root-cause analysis, SDK troubleshooting, and distributed tracing gaps. Serve as Technical Lead for Agentic Ops, engineering deterministic support paths, knowledge engineering, and agent tooling using MCP and Sentry internal APIs. Bridge customer needs to product fixes using data from support systems, ensuring a seamless Human-in-the-Loop when complex expertise is required.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Perform root-cause analysis on complex issues and gaps in distributed tracing across polyglot environments.
•Troubleshoot Sentry SDK implementations by reading source code to help developers instrument complex frameworks and environments.
•Engineer deterministic support paths for support agents to enable high-fidelity autonomous resolutions.
•Build knowledge engineering and agent tooling using MCP and Sentry internal APIs so agents can perform autonomous lookups and state checks.
•Act as Technical Lead for Agentic Ops and bridge support signals to prioritize high-impact platform fixes while providing a Human-in-the-Loop path for complex cases.

Pay and Benefits

Salary: AUD 147,000 - 184,000 annually

Key Requirements

•5–8+ years of experience in technical support engineering, systems engineering, or software development, solving high-complexity SaaS problems.
•Strong coding foundations in Python, JavaScript, Java, or Ruby, including reading SDK source and debugging production repositories.
•Deep understanding of distributed systems, microservices, and APIs, including end-to-end debugging from frontend to database.
•Practical literacy in LLM orchestration (RAG, context windows, system prompts) and knowing when human intervention is needed.
•Exceptional communication skills for explaining complex architectural concepts and writing AI system instructions.

Experience:5+ yearsSaaSSoftware developmentSystems engineering

Skills:DebuggingCommunicationRoot-cause analysisEngineering judgmentEvidence-based decision-making

Tech Stack:PythonJavaScriptJavaRubyReactGitHubDiscordMCPModel Context ProtocolLLMRAGCI/CDAPIsMicroservicesDistributed tracingSDKs

Company Brief

Sentry

Provides an error monitoring and performance observability platform for developers, helping teams identify, triage, and resolve application issues across frontend and backend systems with real-time alerts and diagnostic context.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Website LinkedIn

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Sentry

2 weeks ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Perform root-cause analysis on complex issues and gaps in distributed tracing across polyglot environments.
•Troubleshoot Sentry SDK implementations by reading source code to help developers instrument complex frameworks and environments.
•Engineer deterministic support paths for support agents to enable high-fidelity autonomous resolutions.
•Build knowledge engineering and agent tooling using MCP and Sentry internal APIs so agents can perform autonomous lookups and state checks.
•Act as Technical Lead for Agentic Ops and bridge support signals to prioritize high-impact platform fixes while providing a Human-in-the-Loop path for complex cases.

Pay and Benefits

Salary: AUD 147,000 - 184,000 annually

Key Requirements

•5–8+ years of experience in technical support engineering, systems engineering, or software development, solving high-complexity SaaS problems.
•Strong coding foundations in Python, JavaScript, Java, or Ruby, including reading SDK source and debugging production repositories.
•Deep understanding of distributed systems, microservices, and APIs, including end-to-end debugging from frontend to database.
•Practical literacy in LLM orchestration (RAG, context windows, system prompts) and knowing when human intervention is needed.
•Exceptional communication skills for explaining complex architectural concepts and writing AI system instructions.

Experience:5+ yearsSaaSSoftware developmentSystems engineering

Skills:DebuggingCommunicationRoot-cause analysisEngineering judgmentEvidence-based decision-making

Tech Stack:PythonJavaScriptJavaRubyReactGitHubDiscordMCPModel Context ProtocolLLMRAGCI/CDAPIsMicroservicesDistributed tracingSDKs

Company Brief

Sentry

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Website LinkedIn