ASML

4 months ago

Customer Quality Regional Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead the CS Quality & Excellence team for China, driving customer-focused quality improvements, coordinating cross-functional quality initiatives, and safeguarding customer satisfaction with ASML’s quality processes and dashboards across the China region.

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Manager level

Key Responsibilities

•Lead a team of Customer Quality Managers to secure customer quality in China region
•Interface with China region customers on all quality aspects and support & manage customer expectations on quality complaints and roadmaps
•Setup and maintain Customer Quality Dashboard: Align with Customer on Customer Quality Indicators; Secure engagement from ASML sectors; Drive quality performance to agreed targets
•Manage Customer Quality Notifications: Local intake & filtering; Manage close follow-up through Central Customer Quality Care team; Manage timely and good quality closure of CQN with customer, including preventive actions
•Manage Customer audits: Align with Customer on audit agenda; Work with GQ/QE audit team on follow-up

Travel: Medium travel

Key Requirements

•Bachelor degree or above
•10+ years of work experience
•Experience in the semiconductor business
•Experience in Professional Field Service Operations
•Experience in Quality management systems and methodologies within a high tech B2B environment

Experience:10+ yearsSemiconductorHigh techB2B

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingAnalytical thinking

Languages:ChineseEnglish

Company Brief

ASML

Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Veldhoven, Netherlands

Founded: 1984

Glassdoor: 4.1

Website LinkedIn

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ASML

4 months ago

Customer Quality Regional Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Manager level

Key Responsibilities

•Lead a team of Customer Quality Managers to secure customer quality in China region
•Interface with China region customers on all quality aspects and support & manage customer expectations on quality complaints and roadmaps
•Setup and maintain Customer Quality Dashboard: Align with Customer on Customer Quality Indicators; Secure engagement from ASML sectors; Drive quality performance to agreed targets
•Manage Customer Quality Notifications: Local intake & filtering; Manage close follow-up through Central Customer Quality Care team; Manage timely and good quality closure of CQN with customer, including preventive actions
•Manage Customer audits: Align with Customer on audit agenda; Work with GQ/QE audit team on follow-up

Travel: Medium travel

Key Requirements

•Bachelor degree or above
•10+ years of work experience
•Experience in the semiconductor business
•Experience in Professional Field Service Operations
•Experience in Quality management systems and methodologies within a high tech B2B environment

Experience:10+ yearsSemiconductorHigh techB2B

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingAnalytical thinking

Languages:ChineseEnglish

Company Brief

ASML

Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Veldhoven, Netherlands

Founded: 1984

Glassdoor: 4.1

Website LinkedIn