Customer Success Manager (H/F)

Devoteam
France
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: mastersSkills: ["Communication","Active listening","Analysis","Synthesis","Adaptability","Creativity","Teamwork","Autonomy","Proactiveness"]

Pilot a strategic portfolio of customers as the main point of contact throughout the Microsoft license lifecycle. Advise on specific Microsoft solutions needs, ensure customer satisfaction by identifying friction points and coordinating internal expertise, and proactively detect growth opportunities (upsell/cross-sell). Stay current on CSP programs and convert insights into strategic materials for both internal teams and customers within a fast-moving multi-cloud environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Devoteam
Devoteam
4 days ago

Customer Success Manager (H/F)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Pilot a strategic portfolio of customers as the main point of contact throughout the Microsoft license lifecycle. Advise on specific Microsoft solutions needs, ensure customer satisfaction by identifying friction points and coordinating internal expertise, and proactively detect growth opportunities (upsell/cross-sell). Stay current on CSP programs and convert insights into strategic materials for both internal teams and customers within a fast-moving multi-cloud environment.
Location: France
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage and develop a customer portfolio by analyzing needs for Microsoft solutions and advising stakeholders to optimize technology investments.
  • •Ensure customer satisfaction by identifying friction points, anticipating risks, and coordinating internal expertise for an excellent customer experience.
  • •Detect expansion opportunities (upsell/cross-sell) and qualify growth prospects with sales stakeholders to maximize value.
  • •Maintain ongoing expertise on CSP programs and translate insights into strategic content such as newsletters and operational summaries.
  • •Co-build innovative methodologies and help structure future excellence standards within a multi-cloud ecosystem.

Key Requirements

  • •Master 2 obtenu en école de commerce, faculté ou école d'ingénieur.
  • •2 ans d’expérience en entreprise sur un poste de relation client.
  • •Intérêt prononcé pour les nouvelles technologies et le secteur de l’IT.
  • •Excellente capacité d’écoute, d’analyse et de synthèse (communication).
  • •Anglais courant.
Experience:2+ yearsITMulti-cloudLicense management
Education:Master's
Skills:CommunicationActive listeningAnalysisSynthesisAdaptabilityCreativityTeamworkAutonomyProactiveness
Languages:FrenchEnglish
Tech Stack:MicrosoftCSPMulti-cloudNewsletters

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn