Qureos

5 days ago

Technical Support Agent Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide remote technical support to employees and real estate professionals by troubleshooting hardware, software, network, and application issues. Help users with login, password resets, and account access, install and maintain software updates, and support Microsoft Office 365 and related collaboration tools. Document issues in a ticketing system, escalate complex problems, assist with onboarding technology setup, and promote cybersecurity awareness while maintaining confidentiality.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide remote technical support via phone, email, live chat, and remote desktop tools.
•Troubleshoot hardware, software, network, and application-related issues for users.
•Assist with login problems, password resets, and account access requests.
•Install, configure, and maintain software applications and system updates.
•Document and resolve technical issues in the company ticketing system, escalating complex problems when needed.

Pay and Benefits

Salary: USD 24 - 32 hourly

Perks:Remote WorkPaid Training

Key Requirements

•High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
•At least 1 year of technical support, help desk, or IT support experience preferred.
•Strong knowledge of Microsoft Windows, Microsoft Office 365, and common business applications.
•Familiarity with remote desktop software and ticket management systems.
•Basic understanding of networking concepts, cloud applications, and cybersecurity practices.

Experience:Real estate

Education:High School in Information Technology, Computer Science, or related field

Skills:AnalyticalDetail-orientedCommunicationProblem-solvingCustomer service

Certifications:CompTIA A+CompTIA Network+

Tech Stack:Microsoft WindowsMicrosoft Office 365Microsoft TeamsZoomSlackRemote desktopTicketing systemEmail systemsCloud applicationsCRM systemsMLS systemsCloud-based collaboration tools

Company Brief

Qureos

Website

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Qureos

5 days ago

Technical Support Agent Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide remote technical support via phone, email, live chat, and remote desktop tools.
•Troubleshoot hardware, software, network, and application-related issues for users.
•Assist with login problems, password resets, and account access requests.
•Install, configure, and maintain software applications and system updates.
•Document and resolve technical issues in the company ticketing system, escalating complex problems when needed.

Pay and Benefits

Salary: USD 24 - 32 hourly

Perks:Remote WorkPaid Training

Key Requirements

•High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
•At least 1 year of technical support, help desk, or IT support experience preferred.
•Strong knowledge of Microsoft Windows, Microsoft Office 365, and common business applications.
•Familiarity with remote desktop software and ticket management systems.
•Basic understanding of networking concepts, cloud applications, and cybersecurity practices.

Experience:Real estate

Education:High School in Information Technology, Computer Science, or related field

Skills:AnalyticalDetail-orientedCommunicationProblem-solvingCustomer service

Certifications:CompTIA A+CompTIA Network+

Tech Stack:Microsoft WindowsMicrosoft Office 365Microsoft TeamsZoomSlackRemote desktopTicketing systemEmail systemsCloud applicationsCRM systemsMLS systemsCloud-based collaboration tools

Company Brief

Qureos

Website