Customer Success Manager (12 Month Contract) - Swedish Speaker

Mastercard
Stockholm, Copenhagen, Oslo, Helsinki
Workplace: OnsiteContractFunction: Customer Success & Account ManagementSkills: ["Analytical problem-solving","Communication","Presentation","Stakeholder management","Collaboration"]

Own the successful delivery and implementation of a SaaS platform analytics solution for clients, from onboarding through ongoing support. Proactively engage customers, lead delivery projects, and act as the product/solution knowledge expert. Partner with product and sales teams to improve features and communication materials, run demos and training/webinars, and analyze data to identify insights, success metrics, and at-risk churn.

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Mastercard
Mastercard
6 days ago

Customer Success Manager (12 Month Contract) - Swedish Speaker

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Last checked: 3 hours agoStatus: Live

Job Summary

Own the successful delivery and implementation of a SaaS platform analytics solution for clients, from onboarding through ongoing support. Proactively engage customers, lead delivery projects, and act as the product/solution knowledge expert. Partner with product and sales teams to improve features and communication materials, run demos and training/webinars, and analyze data to identify insights, success metrics, and at-risk churn.
Location: Stockholm, Copenhagen, Oslo, Helsinki
Workplace: Onsite
Employment Type: Contract · 12 months
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive successful delivery and implementation of a SaaS platform analytics solution, including onboarding and ongoing client support.
  • •Lead assigned delivery projects to meet contractual objectives and on-time goals.
  • •Act as a coach and knowledge expert on products and solutions; conduct platform demonstrations, training, and webinars.
  • •Partner with product teams to execute onboarding, create new customer-serving features, and act as a liaison for enhancements and customization.
  • •Analyze data and performance against success metrics, develop dashboards/insights, and identify clients at risk of churning.

Key Requirements

  • •Experience delivering SaaS solutions or data products.
  • •Proven experience in Customer Delivery or consulting, driving customer engagement and successful product/project deliverables.
  • •Fluent Swedish and English required.
  • •Bachelor’s degree or equivalent qualification.
  • •Advanced Word, Excel, and PowerPoint skills.
Skills:Analytical problem-solvingCommunicationPresentationStakeholder managementCollaboration
Languages:SwedishEnglish
Tech Stack:SaaSPlatform analyticsData ingestionData syndicationDashboardsData visualizationWordExcelPowerPoint

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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