Administrative Assistant - Customer Service

Esri
United States
Workplace: OnsiteFull timeUSD 21 - 36Function: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Organizational skills","Sound judgment","Attention to detail","Ability to work independently","Written communication","Verbal communication"]

Support Esri’s Customer Service organization by overseeing office and administrative operations, coordinating meetings and department events, and providing meeting coordination and IT support. Facilitate employee onboarding/offboarding logistics with HR, resolve administrative issues using workflows, and coordinate cross-functional requests and policy communications. Contribute to special projects as needs evolve while maintaining strong organization, judgment, and attention to detail.

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Esri
Esri
3 days ago

Administrative Assistant - Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support Esri’s Customer Service organization by overseeing office and administrative operations, coordinating meetings and department events, and providing meeting coordination and IT support. Facilitate employee onboarding/offboarding logistics with HR, resolve administrative issues using workflows, and coordinate cross-functional requests and policy communications. Contribute to special projects as needs evolve while maintaining strong organization, judgment, and attention to detail.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Oversee administrative and office operations, handling daily requests such as meetings, department events, and purchase requests while providing meeting coordination and IT support.
  • •Coordinate employee support activities, including onboarding/offboarding logistics and onsite interview scheduling with HR.
  • •Facilitate cross-functional coordination to ensure team requests and workflow processes are handled efficiently and accurately.
  • •Resolve administrative issues by using workflows and identifying creative solutions aligned with policies and procedures.
  • •Support policy communications and partner with leadership to communicate changes, and contribute to special projects as business needs evolve.

Pay and Benefits

Salary: USD 21 - 36
Perks:MedicalDentalVisionLife Insurance401kProfit SharingPaid LeavePaid Holidays

Key Requirements

  • •2+ years of administrative experience, including process improvement and workflow support.
  • •Ability to manage multiple priorities, analyze information, and apply policies accurately.
  • •Strong initiative, attention to detail, and ability to work independently and collaboratively.
  • •Excellent written and verbal communication skills for reports, correspondence, and business communications.
  • •Proficiency with Microsoft Office and the ability to learn and use online systems and tools; high school diploma.
Experience:2+ years
Education:High School
Skills:Organizational skillsSound judgmentAttention to detailAbility to work independentlyWritten communicationVerbal communication
Tech Stack:Microsoft OfficeSAPSalesforce

Company Brief

Esri
Provides geographic information system (GIS) software, location intelligence, mapping tools, and spatial analytics to governments, businesses, and researchers for visualizing, analyzing, and managing geographic data.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Redlands, United States
Founded: 1969
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn