Onsite Application Support Engineer (South Africa)

Optasia
South Africa
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Attention to detail","Multi-tasking","Time management"]

Join Optasia as a Service Operations Engineer focused on monitoring and restoring services, serving as the L1/L2 escalation point for application, system, and network issues. You’ll own customer issues, work with internal teams during incidents, and participate in technical meetings. A strong Linux, networking, SQL/Postgres background and clear English communication are essential for resolving outages and improving processes in a fintech-focused environment.

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FursaFursa
Optasia
Optasia
4 months ago

Onsite Application Support Engineer (South Africa)

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Last checked: 5 hours agoStatus: Live

Job Summary

Join Optasia as a Service Operations Engineer focused on monitoring and restoring services, serving as the L1/L2 escalation point for application, system, and network issues. You’ll own customer issues, work with internal teams during incidents, and participate in technical meetings. A strong Linux, networking, SQL/Postgres background and clear English communication are essential for resolving outages and improving processes in a fintech-focused environment.
Location: South Africa
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Serve as technical L1 & L2 escalation point for troubleshooting application, system and network issues related to the Services provided by Optasia to the customer projects you will be assigned to work on.
  • •Take ownership of customer issues reported and see problems through to resolution within SLA target times.
  • •Work on a stand-by basis outside of standard working hours to cooperate with counterparts when there is a system outage or degradation.
  • •Log and update technical tickets properly to MNO’s and/or Optasia’s ticket logging system and participate in technical meetings as required.
  • •Proactively identify ways to improve and streamline processes.

Key Requirements

  • •Bachelor’s Degree in computer science or similar
  • •5+ years of working experience in a similar role
  • •Hands-on experience with SQL and/or Postgres databases
  • •Hands-on Linux & Networking experience is required
  • •Fluent in English
Experience:5+ yearsTelecommunicationsFintech
Education:Bachelor's
Skills:CommunicationProblem-solvingAttention to detailMulti-taskingTime management
Languages:English
Tech Stack:SQLPostgreSQLLinuxNetworkingNagiosGrafanaKibanaDockerJiraConfluence

Company Brief

Optasia
Operates a digital health platform delivering online mental health and therapy services, connecting users with licensed therapists and providing tools for wellbeing, counselling, and remote treatment management to improve access to behavioral healthcare.
Industry: Mental Health
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