Senior Regional Manager, Customer/ Partner Operations (Based in Seoul)

Agoda
Seoul
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 5+ yearsSkills: ["Leadership","Stakeholder management","Communication","Problem-solving","Analytical"]

Oversee end-to-end regional customer/partner operations across multiple sites and partners, translating company strategy into a cohesive regional roadmap and ensuring consistent, high-quality service delivery with resiliency and scalable performance across markets.

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FursaFursa
Agoda
Agoda
2 months ago

Senior Regional Manager, Customer/ Partner Operations (Based in Seoul)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Oversee end-to-end regional customer/partner operations across multiple sites and partners, translating company strategy into a cohesive regional roadmap and ensuring consistent, high-quality service delivery with resiliency and scalable performance across markets.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead multi-site, multi-country customer/partner operations, including inhouse and BPO partners, to ensure regional service quality and cost-to-serve targets.
  • •Own end-to-end regional outcomes for customer operations, including performance, risk management and improvement initiatives across markets and vendor partners.
  • •Coordinate cross-functional partners (QA, Training, Analytics, Product/Tech, Policy, Commercial) to land region-wide solutions and standardized operating practices.
  • •Translate company strategy into a cohesive 12–18 month regional roadmap focused on resiliency, efficiency, and scalability.
  • •Balance capacity, language coverage, routing and vendor strategy to deliver consistent, high-quality service across sites and channels.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceAnnual BonusTravel AllowanceRemote WorkHome Office

Key Requirements

  • •5+ years leading regional customer/partner operations or equivalent in multisite/multi-country environments
  • •Proven experience managing outsourced/vendor operations at scale including inhouse and BPO partners
  • •Strong stakeholder leadership across functions (e.g., QA, Training, Analytics, Product/Tech, Policy, Commercial) to drive regional outcomes
  • •Excellent spoken and written Korean; business-level English required for cross-border collaboration
  • •Ability to translate strategy into a cohesive regional roadmap, balance cross-site tradeoffs, and drive service quality, efficiency and resiliency across markets
Experience:5+ yearsTravelHospitalityTech
Skills:LeadershipStakeholder managementCommunicationProblem-solvingAnalytical
Languages:KoreanEnglish

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn