Agoda

1 month ago

Senior Regional Manager, Customer/ Partner Operations (Based in Seoul)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Oversee end-to-end regional customer/partner operations across multiple sites and partners, translating company strategy into a cohesive regional roadmap and ensuring consistent, high-quality service delivery with resiliency and scalable performance across markets.

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Sr. Manager level

Key Responsibilities

•Lead multi-site, multi-country customer/partner operations, including inhouse and BPO partners, to ensure regional service quality and cost-to-serve targets.
•Own end-to-end regional outcomes for customer operations, including performance, risk management and improvement initiatives across markets and vendor partners.
•Coordinate cross-functional partners (QA, Training, Analytics, Product/Tech, Policy, Commercial) to land region-wide solutions and standardized operating practices.
•Translate company strategy into a cohesive 12–18 month regional roadmap focused on resiliency, efficiency, and scalability.
•Balance capacity, language coverage, routing and vendor strategy to deliver consistent, high-quality service across sites and channels.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceAnnual BonusTravel AllowanceRemote WorkHome Office

Key Requirements

•5+ years leading regional customer/partner operations or equivalent in multisite/multi-country environments
•Proven experience managing outsourced/vendor operations at scale including inhouse and BPO partners
•Strong stakeholder leadership across functions (e.g., QA, Training, Analytics, Product/Tech, Policy, Commercial) to drive regional outcomes
•Excellent spoken and written Korean; business-level English required for cross-border collaboration
•Ability to translate strategy into a cohesive regional roadmap, balance cross-site tradeoffs, and drive service quality, efficiency and resiliency across markets

Experience:5+ yearsTravelHospitalityTech

Skills:LeadershipStakeholder managementCommunicationProblem-solvingAnalytical

Languages:KoreanEnglish

Company Brief

Agoda

Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn

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Agoda

1 month ago

Senior Regional Manager, Customer/ Partner Operations (Based in Seoul)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Sr. Manager level

Key Responsibilities

•Lead multi-site, multi-country customer/partner operations, including inhouse and BPO partners, to ensure regional service quality and cost-to-serve targets.
•Own end-to-end regional outcomes for customer operations, including performance, risk management and improvement initiatives across markets and vendor partners.
•Coordinate cross-functional partners (QA, Training, Analytics, Product/Tech, Policy, Commercial) to land region-wide solutions and standardized operating practices.
•Translate company strategy into a cohesive 12–18 month regional roadmap focused on resiliency, efficiency, and scalability.
•Balance capacity, language coverage, routing and vendor strategy to deliver consistent, high-quality service across sites and channels.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceAnnual BonusTravel AllowanceRemote WorkHome Office

Key Requirements

•5+ years leading regional customer/partner operations or equivalent in multisite/multi-country environments
•Proven experience managing outsourced/vendor operations at scale including inhouse and BPO partners
•Strong stakeholder leadership across functions (e.g., QA, Training, Analytics, Product/Tech, Policy, Commercial) to drive regional outcomes
•Excellent spoken and written Korean; business-level English required for cross-border collaboration
•Ability to translate strategy into a cohesive regional roadmap, balance cross-site tradeoffs, and drive service quality, efficiency and resiliency across markets

Experience:5+ yearsTravelHospitalityTech

Skills:LeadershipStakeholder managementCommunicationProblem-solvingAnalytical

Languages:KoreanEnglish

Company Brief

Agoda

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn