Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Leadership","Interpersonal skills","Problem-solving","Adaptability","Customer service","Teamwork","Verbal communication","Written communication","Training","Safety focus"]

Lead a heavy equipment maintenance team at a rental facility in Odessa, using technology to create, assign, and monitor work orders, track service intervals, order parts, and diagnose machine issues using real-time data. Coordinate repairs for customer and company-owned equipment, ensure high-quality service, manage customer communications to resolve inquiries and complaints, and drive safe operations through employee training and development.

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EquipmentShare
EquipmentShare
23 hours ago

Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead a heavy equipment maintenance team at a rental facility in Odessa, using technology to create, assign, and monitor work orders, track service intervals, order parts, and diagnose machine issues using real-time data. Coordinate repairs for customer and company-owned equipment, ensure high-quality service, manage customer communications to resolve inquiries and complaints, and drive safe operations through employee training and development.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise a team of heavy equipment maintenance technicians (mechanics) to ensure quality equipment service.
  • •Use technology to create, assign, and monitor work orders; track machine service intervals and order parts.
  • •Diagnose equipment issues using real-time data to determine root causes and corrective actions.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain customer relationships by responding to and resolving inquiries, requests, and complaints; support employee training and a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipWellness StipendTool ReimbursementsVolunteer Time

Key Requirements

  • •3+ years of maintenance and service experience in the rental industry or a related construction field.
  • •Strong interpersonal and problem-solving skills with the ability to educate yourself on evolving EquipmentShare products and services.
  • •Ability to lead maintenance teams and supervise service personnel to ensure quality performance.
  • •Superior customer service skills, including teamwork and verbal/written communication to resolve inquiries and keep customers satisfied.
  • •High school diploma (trade school certificate preferred) and a valid driver’s license with acceptable driving record; safety-sensitive role requiring a drug screen.
Experience:3+ yearsRental industryConstruction industryMaintenanceField service
Education:High School
Skills:LeadershipInterpersonal skillsProblem-solvingAdaptabilityCustomer serviceTeamworkVerbal communicationWritten communicationTrainingSafety focus
Licenses:Valid driver's license
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn