Supervisor - Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Supervise and improve customer service operations by managing business systems, processes, and policies that support customer satisfaction and corporate goals. Lead initiatives to increase support service effectiveness across quoting, order entry, and invoicing, coordinating closely with business units, logistics, purchasing, sales, international operations, credit, planning, manufacturing, quality, and finance. Provide daily leadership for problem-solving, manage departmental metrics, drive re-engineering efforts, and coach team performance through hiring, development, and succession planning.

Location: Reading, Raleigh

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Manage and improve operations, including business systems, processes, and policies, to support customer satisfaction and corporate goals.
•Improve effectiveness and efficiency of support services across quoting, order entry, and invoicing, and coordinate communication between support and business functions.
•Develop and sustain relationships with business units and cross-functional teams, including logistics, purchasing, sales, international operations, credit, planning, manufacturing, quality, and finance.
•Provide leadership in daily problem solving to mitigate risk and customer dissatisfaction; provide technical and functional expertise for issue resolution.
•Own talent selection, growth and development, succession planning, and departmental performance management, including development/maintenance of departmental metrics.

Pay and Benefits

Perks:Life InsuranceHealth InsuranceDentalVision401kFlexible SpendingDisability Coverage

Key Requirements

•High School diploma required; prefer a two to four-year degree.
•4 years of account management experience.
•Prefer a minimum of 2 years of people management experience.
•Ability to lead daily problem solving to mitigate risk and customer dissatisfaction.
•Accountable for adherence to departmental processes and compliance with corporate and regulatory guidelines.

Experience:4+ years

Education:High School

Skills:LeadershipCoachingProblem-solvingCommunicationContinuous improvement

Company Brief

Carpenter Technology

Industry: Materials Science

Website

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Carpenter Technology

3 months ago

Supervisor - Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Reading, Raleigh

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Manage and improve operations, including business systems, processes, and policies, to support customer satisfaction and corporate goals.
•Improve effectiveness and efficiency of support services across quoting, order entry, and invoicing, and coordinate communication between support and business functions.
•Develop and sustain relationships with business units and cross-functional teams, including logistics, purchasing, sales, international operations, credit, planning, manufacturing, quality, and finance.
•Provide leadership in daily problem solving to mitigate risk and customer dissatisfaction; provide technical and functional expertise for issue resolution.
•Own talent selection, growth and development, succession planning, and departmental performance management, including development/maintenance of departmental metrics.

Pay and Benefits

Perks:Life InsuranceHealth InsuranceDentalVision401kFlexible SpendingDisability Coverage

Key Requirements

•High School diploma required; prefer a two to four-year degree.
•4 years of account management experience.
•Prefer a minimum of 2 years of people management experience.
•Ability to lead daily problem solving to mitigate risk and customer dissatisfaction.
•Accountable for adherence to departmental processes and compliance with corporate and regulatory guidelines.

Experience:4+ years

Education:High School

Skills:LeadershipCoachingProblem-solvingCommunicationContinuous improvement

Company Brief

Carpenter Technology

Industry: Materials Science

Website