Operations Senior Analyst - User Operations

Fever Up
Madrid
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Organizational skills","Prioritization","Stakeholder communication","Continuous improvement"]

Own analytics projects that turn user-support and partner data into actionable metrics and data-driven decisions. Build and maintain dashboards and reporting (e.g., Metabase/Looker), add automations via scripting, and then translate insights into initiatives for continuous improvement. Run projects end-to-end across technical and non-technical stakeholders, helping support operations and partner-facing visibility while shaping how the team evolves.

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FursaFursa
Fever Up
Fever Up
1 day ago

Operations Senior Analyst - User Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own analytics projects that turn user-support and partner data into actionable metrics and data-driven decisions. Build and maintain dashboards and reporting (e.g., Metabase/Looker), add automations via scripting, and then translate insights into initiatives for continuous improvement. Run projects end-to-end across technical and non-technical stakeholders, helping support operations and partner-facing visibility while shaping how the team evolves.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Construct analytics assets such as dashboards, reporting, and automations to support user support and partner visibility.
  • •Interpret business meaning from analytics outputs to enable consistently data-driven decisions.
  • •Run projects end-to-end across a variety of stakeholders.
  • •Continuously improve processes and fix inefficiencies when identified.
  • •Communicate effectively with both technical central Data teams and non-technical support operations stakeholders.

Pay and Benefits

Perks:Health InsuranceGym MembershipEnglish Lessons

Key Requirements

  • •2–4 years of experience in data/analytics (analyst, data PM, BI, ops analytics) with a relevant Master’s or further training as a plus.
  • •Comfortable building and maintaining dashboards in tools like Metabase, Looker, or similar.
  • •Scripting and automation experience.
  • •Demonstrated ability to run a project end-to-end.
  • •Strong organizational skills and the ability to communicate with both technical and non-technical stakeholders.
Experience:2-4 yearsAnalyticsData-driven decision making
Skills:Organizational skillsPrioritizationStakeholder communicationContinuous improvement
Languages:EnglishSpanish
Tech Stack:MetabaseLookerScriptingAutomationCobeePayflow

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn