Financial Guidance Counselor (Loss Mit)

Counsel and guide defaulted consumer-lending customers under moderate supervision to achieve work-out alternatives that comply with investor, company, federal, and insurer guidelines. Use manual or automated dialing to secure payment commitments, evaluate delinquency reasons across internal systems, and negotiate appropriate loss mitigation options. Maintain accurate records in the system of record, respond to customer correspondence promptly, and resolve escalated situations while ensuring risk management and positive customer experience.