Sutherland

5 months ago

Bahasa Indonesia Bilingual Customer Service Associate | Music Streaming Services | Shaw

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Support bilingual English-Bahasa Indonesia customers for a music streaming service account, handling subscriptions, registrations, and cancellations. Engage across live and non-live channels, resolve issues, and document interactions clearly to ensure a seamless customer experience while meeting daily targets.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage subscriptions, assist with account registration, and handle cancellation requests to ensure a seamless music experience
•Provide bilingual customer support (English + Bahasa Indonesia) across multiple channels (live and non-live)
•Handle Email/Chat/Calls for customers using the provided tools
•Resolve customer issues and establish rapport with consumers
•Accurately capture information and report happenings to the supervisor/lead

Key Requirements

•Finished at least 2 years in college (or High School Graduate + relevant work experience)
•Excellent English and Bahasa Indonesia written and verbal communication skills
•Working knowledge on computers
•Good customer service and problem solving skills
•Meet the specific daily targets with respect to the Key Result Areas

Experience:Music

Skills:CommunicationProblem-solvingCustomer serviceMultitasking

Languages:EnglishBahasa Indonesia

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

5 months ago

Bahasa Indonesia Bilingual Customer Service Associate | Music Streaming Services | Shaw

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage subscriptions, assist with account registration, and handle cancellation requests to ensure a seamless music experience
•Provide bilingual customer support (English + Bahasa Indonesia) across multiple channels (live and non-live)
•Handle Email/Chat/Calls for customers using the provided tools
•Resolve customer issues and establish rapport with consumers
•Accurately capture information and report happenings to the supervisor/lead

Key Requirements

•Finished at least 2 years in college (or High School Graduate + relevant work experience)
•Excellent English and Bahasa Indonesia written and verbal communication skills
•Working knowledge on computers
•Good customer service and problem solving skills
•Meet the specific daily targets with respect to the Key Result Areas

Experience:Music

Skills:CommunicationProblem-solvingCustomer serviceMultitasking

Languages:EnglishBahasa Indonesia

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor