Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Drive world-class customer experience for Invygo customers across GCC by handling calls, chats, and email with emotionally intelligent, timely support. Triage and resolve issues, troubleshoot customer problems, and share detailed information with the tech team to speed resolution. Track and improve KPIs such as CSAT and chatbot performance, support process development, and provide feedback that informs product and dev improvements.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer issues and resolutions day to day across GCC via calls, chats, or email.
•Provide exceptional customer experience in interactions with customers and car-dealers as well as internal teammates.
•Manage requests and solve complaints with ease, confidence, and attention to detail.
•Monitor and achieve individual and team KPIs including CSAT and contact-handling metrics.
•Participate in process development and cross-functional work with engineering, data, car-dealers, and marketing to improve customer experience.

Key Requirements

•Work experience in customer service or customer experience roles.
•Fluent English is required.
•Ability to work from office.
•Strong computer skills and proficiency with Microsoft Office/Google suite or similar platforms.
•Excellent troubleshooting and multi-tasking skills.

Education:Bachelor's

Skills:CommunicationProblem-solvingEmpathyMulti-taskingOrganization

Languages:English

Tech Stack:Google suiteOffice

Company Brief

invygo

Website

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invygo

4 weeks ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer issues and resolutions day to day across GCC via calls, chats, or email.
•Provide exceptional customer experience in interactions with customers and car-dealers as well as internal teammates.
•Manage requests and solve complaints with ease, confidence, and attention to detail.
•Monitor and achieve individual and team KPIs including CSAT and contact-handling metrics.
•Participate in process development and cross-functional work with engineering, data, car-dealers, and marketing to improve customer experience.

Key Requirements

•Work experience in customer service or customer experience roles.
•Fluent English is required.
•Ability to work from office.
•Strong computer skills and proficiency with Microsoft Office/Google suite or similar platforms.
•Excellent troubleshooting and multi-tasking skills.

Education:Bachelor's

Skills:CommunicationProblem-solvingEmpathyMulti-taskingOrganization

Languages:English

Tech Stack:Google suiteOffice

Company Brief

invygo

Website