Customer Support Specialist

invygo
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Empathy","Multi-tasking","Organization"]

Drive world-class customer experience for Invygo customers across GCC by handling calls, chats, and email with emotionally intelligent, timely support. Triage and resolve issues, troubleshoot customer problems, and share detailed information with the tech team to speed resolution. Track and improve KPIs such as CSAT and chatbot performance, support process development, and provide feedback that informs product and dev improvements.

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invygo
invygo
2 months ago

Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Drive world-class customer experience for Invygo customers across GCC by handling calls, chats, and email with emotionally intelligent, timely support. Triage and resolve issues, troubleshoot customer problems, and share detailed information with the tech team to speed resolution. Track and improve KPIs such as CSAT and chatbot performance, support process development, and provide feedback that informs product and dev improvements.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer issues and resolutions day to day across GCC via calls, chats, or email.
  • •Provide exceptional customer experience in interactions with customers and car-dealers as well as internal teammates.
  • •Manage requests and solve complaints with ease, confidence, and attention to detail.
  • •Monitor and achieve individual and team KPIs including CSAT and contact-handling metrics.
  • •Participate in process development and cross-functional work with engineering, data, car-dealers, and marketing to improve customer experience.

Key Requirements

  • •Work experience in customer service or customer experience roles.
  • •Fluent English is required.
  • •Ability to work from office.
  • •Strong computer skills and proficiency with Microsoft Office/Google suite or similar platforms.
  • •Excellent troubleshooting and multi-tasking skills.
Education:Bachelor's
Skills:CommunicationProblem-solvingEmpathyMulti-taskingOrganization
Languages:English
Tech Stack:Google suiteOffice

Company Brief

invygo
Offers a car subscription platform that lets customers access vehicles on flexible monthly terms instead of traditional ownership or long-term leases. The service focuses on convenience, insurance, maintenance, and digital booking.
Industry: Mobility Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn