Director, Enterprise Customer Success

Own the enterprise customer journey from onboarding through renewal, defining lifecycle strategy, health scoring, and expansion motions to reduce churn and maximize recurring revenue. Lead and scale a high-performing Customer Success team, serve as the escalation point for complex issues, and drive executive alignment with enterprise stakeholders. Collaborate cross-functionally with Sales, Marketing, and Product to align needs, influence roadmap priorities, and improve adoption friction through metrics and operational excellence.