Client Technical Support

Fiserv
Milwaukee
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: bachelorsSkills: ["Clear communication","Troubleshooting","Documentation","Root-cause analysis","Collaboration"]

Resolve complex Premier client production application and configuration issues by investigating support cases, escalating when needed, and ensuring timely, high-quality service. Analyze system settings to improve performance, document troubleshooting and root-cause findings for reporting and knowledge sharing, and manage case priorities based on client impact and urgency. Collaborate with support and partner teams to address recurring issues and continuously improve service delivery, including rotational on-call support.

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FursaFursa
Fiserv
Fiserv
1 day ago

Client Technical Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Resolve complex Premier client production application and configuration issues by investigating support cases, escalating when needed, and ensuring timely, high-quality service. Analyze system settings to improve performance, document troubleshooting and root-cause findings for reporting and knowledge sharing, and manage case priorities based on client impact and urgency. Collaborate with support and partner teams to address recurring issues and continuously improve service delivery, including rotational on-call support.
Location: Milwaukee
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to, investigate, and resolve production application issues using documented procedures and established support workflows.
  • •Analyze product configurations and system settings to identify issues and improve application performance or functionality.
  • •Escalate issues to the appropriate support or technical teams to meet service level targets for quality and timeliness.
  • •Document support cases, troubleshooting steps, resolutions, and root cause findings for operational reporting and knowledge sharing.
  • •Prioritize case volume based on client impact and urgency while managing client expectations and collaborating on continuous improvement.

Pay and Benefits

Perks:Paid HolidaysHealth Insurance401kTuition Assistance

Key Requirements

  • •4+ years of experience in client support, technical support, or production application support in a business or technology environment.
  • •4+ years of experience troubleshooting application, configuration, or system-related incidents using documented support processes.
  • •Experience documenting issue resolution, root cause analysis, and case activity for operational reporting and service tracking.
  • •Experience working assigned schedules, including rotational on-call support during non-standard and overnight hours.
  • •Bachelor’s degree or higher in Information Technology, Computer Science, Business, or a related field (or equivalent combination of education and experience).
Experience:4+ years
Education:Bachelor's
Skills:Clear communicationTroubleshootingDocumentationRoot-cause analysisCollaboration

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn