Sonova

14 hours ago

Customer Service Associate (Warrington, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Join the Customer Service team to deliver professional, positive customer care over the phone and by email. You’ll resolve queries at first contact, place orders, provide product and service information, and handle complaints with accuracy and timeliness. The role also includes troubleshooting support, maintaining strong customer relationships, protecting customer data, and completing clerical/admin system tasks to enable continuous improvement.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide service excellence by handling customer calls and correspondence professionally and on time.
•Take ownership of first contact resolution, troubleshooting, and resolving issues with accuracy and efficiency.
•Place orders and act as a liaison by delivering product/service information and assisting with sales and related enquiries.
•Identify, assess, and understand customer needs, advocating for customers and gathering feedback to improve standards.
•Investigate complaints, escalate when appropriate, maintain accurate records, and protect customer data while completing required admin/system tasks.

Pay and Benefits

Perks:Paid LeavePensionDentalOptical

Key Requirements

•Deliver a high level of customer care consistently while managing customer needs and expectations.
•Confidently handle customer queries promptly via phone and email, providing professional and clear answers.
•Place orders and provide accurate product and service information.
•Resolve problems and complaints through investigation, appropriate escalation, and accurate recording of information.
•Maintain accurate records and complete clerical/admin system tasks with accuracy and efficiency.

Skills:Customer serviceCommunicationProblem-solvingAttention to detail

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

Loading job details...

Preparing the role view and application actions.

Sonova

14 hours ago

Customer Service Associate (Warrington, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide service excellence by handling customer calls and correspondence professionally and on time.
•Take ownership of first contact resolution, troubleshooting, and resolving issues with accuracy and efficiency.
•Place orders and act as a liaison by delivering product/service information and assisting with sales and related enquiries.
•Identify, assess, and understand customer needs, advocating for customers and gathering feedback to improve standards.
•Investigate complaints, escalate when appropriate, maintain accurate records, and protect customer data while completing required admin/system tasks.

Pay and Benefits

Perks:Paid LeavePensionDentalOptical

Key Requirements

•Deliver a high level of customer care consistently while managing customer needs and expectations.
•Confidently handle customer queries promptly via phone and email, providing professional and clear answers.
•Place orders and provide accurate product and service information.
•Resolve problems and complaints through investigation, appropriate escalation, and accurate recording of information.
•Maintain accurate records and complete clerical/admin system tasks with accuracy and efficiency.

Skills:Customer serviceCommunicationProblem-solvingAttention to detail

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website