Call Center Manager

Qureos
San Jose
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Organized","Reliable","Results-driven","Problem-solving","Excellent communication","Interpersonal skills","Organizational and leadership","Customer-service oriented","Positive","Patient"]

Supervise daily call center operations and the team to maximize efficiency, cost-effectiveness, and productivity. Set day-to-day objectives, plan resources across people and technology, and collect/analyze call center statistics and customer service metrics. Own budgeting and expense tracking, hire and train staff, monitor call handling procedures, and evaluate performance using key KPIs. Produce reports for departments and upper management.

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FursaFursa
Qureos
Qureos
3 weeks ago

Call Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Supervise daily call center operations and the team to maximize efficiency, cost-effectiveness, and productivity. Set day-to-day objectives, plan resources across people and technology, and collect/analyze call center statistics and customer service metrics. Own budgeting and expense tracking, hire and train staff, monitor call handling procedures, and evaluate performance using key KPIs. Produce reports for departments and upper management.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop objectives for the call center’s day-to-day activities.
  • •Conduct resource planning to maximize productivity of people and technology.
  • •Collect and analyze call-center statistics and customer service metrics.
  • •Assume responsibility for budgeting and tracking expenses.
  • •Hire, coach, and train personnel to maintain high customer service standards.

Key Requirements

  • •Proven experience as a call center manager or similar role.
  • •Experience in customer service is required.
  • •Knowledge of performance evaluation and customer service metrics.
  • •Solid understanding of reporting and budgeting procedures.
  • •Proficient in MS Office and call center equipment/software programs.
Skills:OrganizedReliableResults-drivenProblem-solvingExcellent communicationInterpersonal skillsOrganizational and leadershipCustomer-service orientedPositivePatient
Tech Stack:MS Office

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn