Sr. Customer Operations Manager

Demandbase
Hyderabad
Workplace: HybridFull timeFunction: Business OperationsExperience: 5-7 yearsSkills: ["Analytical rigor","Problem-solving","Stakeholder management","Project management","Cross-functional communication"]

Own the operational and analytical systems that power Customer Experience—administering ChurnZero and Rocketlane, building customer health and churn signals, and translating account data into forecasting, KPIs, and dashboards. Partner with RevOps and customer-facing teams (CS, Professional Services, Growth/Account Development) to optimize territory/account assignment logic, drive digital touch automation, and model commission and expansion forecasts across the customer portfolio.

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FursaFursa
Demandbase
Demandbase
2 days ago

Sr. Customer Operations Manager

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Last checked: 12 hours agoStatus: Live

Job Summary

Own the operational and analytical systems that power Customer Experience—administering ChurnZero and Rocketlane, building customer health and churn signals, and translating account data into forecasting, KPIs, and dashboards. Partner with RevOps and customer-facing teams (CS, Professional Services, Growth/Account Development) to optimize territory/account assignment logic, drive digital touch automation, and model commission and expansion forecasts across the customer portfolio.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Serve as primary administrator for ChurnZero, including health scoring, automations, and digital touch execution.
  • •Administer Rocketlane for implementation and onboarding project tracking while ensuring data integrity and adoption.
  • •Support Growth Account teams with reporting, account plans, and management insights tied to their book of business.
  • •Optimize GTM system enhancement requests with RevOps partners that maintain other GTM tools (e.g., SFDC, Gong, Worktao).
  • •Develop churn analysis insights, at-risk signals/automations, and forecasting models (commission structures, expansion forecasts, and KPIs).

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance

Key Requirements

  • •5-7 years of experience in RevOps, CS Ops, Sales Ops, or related operations, ideally in B2B SaaS.
  • •Hands-on technical administration experience with ChurnZero, Rocketlane, or Gong (or comparable platforms).
  • •Strong proficiency in Excel or Google Sheets; working knowledge of SQL and/or BI tools (Tableau, Looker, Power BI).
  • •Experience building forecasting models and portfolio-level analytics.
  • •Experience with Salesforce (or equivalent CRM) and partnering cross-functionally with CS, PS, and Sales/GAD teams.
Experience:5-7 yearsB2B SaaS
Skills:Analytical rigorProblem-solvingStakeholder managementProject managementCross-functional communication
Tech Stack:ChurnZeroRocketlaneGongSalesforceSFDCExcelGoogle SheetsSQLTableauLookerPower BICRMWorktao

Company Brief

Demandbase
Demandbase provides an account‑based go‑to‑market (GTM) platform combining account intelligence, B2B intent data, advertising, and AI to help enterprises identify, engage, and convert high‑value accounts and accelerate pipeline growth.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 3.8
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