RTX

3 weeks ago

Analyste principal, opérations RH / Senior Analyst, HR Operations

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Last checked: 4 hours agoStatus: Live

Job Summary

Manage and resolve complex HR cases as the primary escalation point (Tier 2), advising employees and managers on employee relations, employment lifecycle events, performance, absences, and total rewards. Maintain accurate HR case documentation in ServiceNow and execute complex Workday HCM transactions, including data audits and reporting support. Identify trends for continuous improvement, support Tier 1 analysts, and occasionally contribute to Workday/ServiceNow transitions, including UAT and data validation.

Location: Canada

Workplace: Onsite

Employment Type: Full time

Job Function: People, HR & Talent

Seniority: Mid level

Key Responsibilities

•Serve as the primary escalation point for complex, sensitive, or multifaceted HR cases that cannot be resolved at Tier 1.
•Provide generalist HR advisory support across policies and processes, applying employment legislation, internal policies, and (when applicable) collective agreements.
•Manage complex Workday HCM transactions and oversee the full case lifecycle in ServiceNow from intake to resolution while ensuring SLA compliance.
•Maintain HR data integrity through audits in Workday and support HR reporting via data extracts, including escalating payroll-critical discrepancies.
•Identify case trends and contribute to continuous improvement and knowledge management; occasionally support HR system transitions including UAT and documentation.

Pay and Benefits

Perks:PensionInsuranceChildcareFree Parking

Key Requirements

•Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or related field (or equivalent experience).
•HR professional certification such as CIPD or CHRP (strong asset).
•3–5 years of broad HR generalist experience, able to advise on employee relations, performance management, leaves, and employment lifecycle policy application.
•Minimum 2 years’ experience in an HR Shared Services Centre or equivalent high-volume HR advisory environment, progressing to complex case management.
•Hands-on experience with Workday HCM and ServiceNow (SNOW) for case management, reporting, and SLA tracking.

Experience:3-5 yearsHR shared servicesEmployee relationsWorkday HCMServiceNow

Education:Bachelor's in Human Resources, Business Administration, Industrial Relations (or related field)

Skills:Customer focusHR judgementResults orientationAnalytical thinkingCommunication

Certifications:CIPDCHRP

Languages:FrenchEnglish

Tech Stack:Workday HCMWorkdayServiceNowSNOWSLAUAT

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX