Director, Technical Services

hims & hers
United States
Workplace: RemoteFull timeUSD 195,000 - 215,000 annuallyFunction: Executive & General ManagementExperience: 12+ yearsEducation: bachelorsSkills: ["Root-cause investigation","CAPA","Technical writing","Cross-functional collaboration","Leadership"]

Lead cross-site Technical Services for a growing sterile/nonsterile manufacturing network spanning 503A, 503B, and peptide API production. Own technology transfer, cleaning validation, and process validation programs; provide hands-on troubleshooting for deviations, yield losses, and equipment issues. Partner with Operations, Quality, R&D, and Engineering to ensure alignment to validated state, manage IOQ/PQ execution, and support FDA/state inspections while building and coaching Technical Services Managers across sites.

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FursaFursa
hims & hers
hims & hers
1 day ago

Director, Technical Services

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Job Summary

Lead cross-site Technical Services for a growing sterile/nonsterile manufacturing network spanning 503A, 503B, and peptide API production. Own technology transfer, cleaning validation, and process validation programs; provide hands-on troubleshooting for deviations, yield losses, and equipment issues. Partner with Operations, Quality, R&D, and Engineering to ensure alignment to validated state, manage IOQ/PQ execution, and support FDA/state inspections while building and coaching Technical Services Managers across sites.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead technology transfer of new products, formulations, and processes across sterile/nonsterile compounding, 503B, and peptide API sites, including protocol and report ownership.
  • •Own network-wide cleaning validation programs: method development, sampling strategies, acceptance limits, protocol/report execution, and revalidation impact assessment.
  • •Lead process validation for 503A/503B and peptide API manufacturing, authoring protocols/reports, defining sampling plans/acceptance criteria, and aligning site execution to validated state.
  • •Serve as the go-to technical resource for diagnosing deviations, yield losses, and quality issues; drive root-cause investigations, CAPA, and continuous improvement initiatives.
  • •Provide hands-on equipment troubleshooting and set technical strategy/standards; manage/coaching Technical Services Managers and support FDA/state inspections as a technical subject matter expert.

Pay and Benefits

Salary: USD 195,000 - 215,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVisionPaid LeaveParental Leave401k

Key Requirements

  • •Bachelor's degree in Engineering, Pharmacy, Chemistry, or a related technical/scientific field required; advanced degree preferred.
  • •12+ years of progressive experience in pharmaceutical manufacturing or sterile/nonsterile compounding, with hands-on ownership of technology transfer, cleaning/process validation, or troubleshooting.
  • •Demonstrated expertise across at least two of: 503A/503B compounding operations, sterile injectable manufacturing, and API/peptide manufacturing or process chemistry.
  • •Working knowledge of USP, FDA Process Validation Guidance (2011), and ICH Q7/Q11 for API manufacturing.
  • •Strong root-cause investigation and CAPA experience, plus technical writing skills for protocols and reports.
Experience:12+ yearsPharmaceutical manufacturing
Education:Bachelor's
Skills:Root-cause investigationCAPATechnical writingCross-functional collaborationLeadership

Company Brief

hims & hers
A telehealth and consumer wellness platform offering personalized care and products across sexual health, hair, mental health, dermatology, weight loss and primary care via digital consultations, prescriptions, and fulfillment.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2017
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