Senior Manager Capability & Capacity

Qantas Airways
Sydney
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Team leadership","Analytical thinking","Organizational skills","Communication","Influencing"]

Lead operational capability and capacity for Qantas Loyalty’s marketing function, serving as the operational backbone for end-to-end workflow and campaign delivery. Own the MarTech ecosystem and drive strategic transformation across Campaign Management, Media, Analytics, Creative, and Production. As the Center of Excellence operating model “chief architect,” lead the team’s traffic control, process re-engineering, and performance accountability to maximize campaign velocity and protect revenue streams.

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Qantas Airways
Qantas Airways
4 days ago

Senior Manager Capability & Capacity

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead operational capability and capacity for Qantas Loyalty’s marketing function, serving as the operational backbone for end-to-end workflow and campaign delivery. Own the MarTech ecosystem and drive strategic transformation across Campaign Management, Media, Analytics, Creative, and Production. As the Center of Excellence operating model “chief architect,” lead the team’s traffic control, process re-engineering, and performance accountability to maximize campaign velocity and protect revenue streams.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Ensure flawless implementation and delivery of high-priority Qantas Group and Loyalty marketing projects.
  • •Drive end-to-end marketing workflow from Marketing Planning & Partnerships into Campaign Management, Media, Analytics, Creative, and Production.
  • •Own and optimize the MarTech ecosystem through strategic assessment and optimization of marketing applications.
  • •Lead the Center of Excellence operating model by managing capacity, traffic control, and process re-engineering to remove friction and increase campaign velocity.
  • •Provide primary accountability for operational performance and direct teams to deliver consistent, integrated campaign outcomes while driving transformation initiatives.

Pay and Benefits

Perks:Parental LeaveSalary PackagingTravel AllowanceWellness Stipend

Key Requirements

  • •10-15+ years’ experience in large, complex, data-led corporate organisations, with at least 5 years in a senior leadership role overseeing marketing operations technical project delivery or platform capability.
  • •Tertiary qualification in Business, Marketing, Information Systems, or a related operational field.
  • •Capability to lead a team under high-volume pressure when campaign platforms or processes face friction or downtime.
  • •Proven experience managing complex workflow and trafficking operations across multiple teams and functions.
  • •Strong analytical skills to diagnose operational performance using data and drive continuous improvement.
Education:
Skills:Team leadershipAnalytical thinkingOrganizational skillsCommunicationInfluencing
Languages:English

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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