CSR/Teller- Norwood, OH- Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Risk awareness","Confidentiality","Sound judgment","Initiative","Communication"]

Deliver excellent customer service in a retail banking setting by listening to customers’ needs, guiding them to the right financial solutions, and following up to resolve questions. Handle day-to-day office responsibilities, including extensive cash handling and maintaining balancing records in line with policy. Demonstrate sound judgment, protect customer confidentiality, manage risk by following procedures, and refer customers to bankers and business partners using tracking tools.

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Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

CSR/Teller- Norwood, OH- Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Deliver excellent customer service in a retail banking setting by listening to customers’ needs, guiding them to the right financial solutions, and following up to resolve questions. Handle day-to-day office responsibilities, including extensive cash handling and maintaining balancing records in line with policy. Demonstrate sound judgment, protect customer confidentiality, manage risk by following procedures, and refer customers to bankers and business partners using tracking tools.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by listening to customers, asking questions, and guiding them to where their financial needs can be met.
  • •Follow up on customer questions and address issues with timely, responsive communication.
  • •Perform daily office responsibilities to maintain efficient operations with the platform team.
  • •Maintain balancing records in line with policy, finding and correcting outages and enlisting help as needed.
  • •During customer interactions and outreach, identify needs and refer customers to bankers and business partners, using tracking tools for referrals.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience is required.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to demonstrate sound judgment in problem resolution.
Education:High School
Skills:Customer serviceRisk awarenessConfidentialitySound judgmentInitiativeCommunication

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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