Hadrius

3 months ago

Founding Customer Operations & Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Founding Customer Operations & Support at Hadrius — join as the first dedicated CS operations teammate, owning the operational backbone of Customer Success, reducing ticket load, building automation and infrastructure with Forward-Deployed Engineers, and enabling scale across hundreds of firms in a fast-growing fintech SaaS environment.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Entrepreneurship & Venture Building

Seniority: Mid level

Key Responsibilities

•Own the tier-1 ticket queue across all segments; resolve, triage, and escalate.
•Systematically capture and tag customer insights from tickets, AI Notetaker, and Customer CRM; produce weekly synthesis and bi-weekly themes reports.
•Maintain and expand our FAQ library and routing logic configuration to drive ticket deflection.
•Treat automation as a discipline; design automations to eliminate high-frequency manual work and reduce tickets-per-account.
•Project management and triage for the broader CS team; inherit CS operational infrastructure and evolve health scoring and reporting.

Pay and Benefits

Salary: USD 110,000 - 135,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•3–5 years of experience in Customer Success Operations, Support, or Customer Operations roles at a B2B SaaS company
•Product minded; comfortable resolving tickets and interacting with the platform
•Systems thinker with ability to identify root causes and reduce repeat tickets
•Data-fluent; capable of building reports and working with product telemetry
•HubSpot admin experience preferred; familiarity with Pylon, Outreach, and CS-adjacent tools (Gainsight/Catalyst/Vitally) a plus

Experience:3-5 yearsSaaSFintechFinancial services

Skills:CommunicationProblem-solvingAnalytical thinkingStakeholder managementCollaboration

Tech Stack:HubSpotPylonOutreachGainsightCatalystVitally

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hadrius

Hadrius develops cloud-based software solutions to help businesses streamline workflows, integrate data, and accelerate digital transformation. Their products focus on automating operational processes, improving collaboration, and delivering measurable efficiency gains for enterprise teams.

Industry: SaaS

Website

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Hadrius

3 months ago

Founding Customer Operations & Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Entrepreneurship & Venture Building

Seniority: Mid level

Key Responsibilities

•Own the tier-1 ticket queue across all segments; resolve, triage, and escalate.
•Systematically capture and tag customer insights from tickets, AI Notetaker, and Customer CRM; produce weekly synthesis and bi-weekly themes reports.
•Maintain and expand our FAQ library and routing logic configuration to drive ticket deflection.
•Treat automation as a discipline; design automations to eliminate high-frequency manual work and reduce tickets-per-account.
•Project management and triage for the broader CS team; inherit CS operational infrastructure and evolve health scoring and reporting.

Pay and Benefits

Salary: USD 110,000 - 135,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•3–5 years of experience in Customer Success Operations, Support, or Customer Operations roles at a B2B SaaS company
•Product minded; comfortable resolving tickets and interacting with the platform
•Systems thinker with ability to identify root causes and reduce repeat tickets
•Data-fluent; capable of building reports and working with product telemetry
•HubSpot admin experience preferred; familiarity with Pylon, Outreach, and CS-adjacent tools (Gainsight/Catalyst/Vitally) a plus

Experience:3-5 yearsSaaSFintechFinancial services

Skills:CommunicationProblem-solvingAnalytical thinkingStakeholder managementCollaboration

Tech Stack:HubSpotPylonOutreachGainsightCatalystVitally

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hadrius

Industry: SaaS

Website