Burberry

12 hours ago

Department Manager (Tokyo, , JP)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead a customer-facing retail department and manage overall store operations to meet business goals. Coach and develop your team to deliver the Burberry Experience, set performance targets, and drive conversion, sales, and customer data capture. Plan coverage for peak hours, recruit and onboard specialists, and use digital tools to enhance the customer journey and support a “never out of stock” mindset. Serve as a brand ambassador and product category specialist while maintaining retail standards.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Seniority: Manager level

Key Responsibilities

•Lead a high-performing customer-facing, service-orientated department; coach and provide feedback to deliver the full Burberry Experience.
•Set performance targets and drive department productivity and profitability, including conversion rates, sales, UPT, AUR, and customer data capture.
•Plan department schedules to meet peak customer traffic with the right employees.
•Ensure team members are trained in the Burberry Experience, have sound product knowledge, and understand company policies and procedures.
•Recruit, onboard, and develop the department; drive digital strategy and integrate technology into the customer journey.

Key Requirements

•Demonstrate leadership and people management skills, including the ability to recruit, train, develop, and assess talent.
•Proven ability to increase sales and profitability, while driving and maintaining exceptional customer service standards.
•Ability to set performance targets and drive productivity and profitability, including conversion rates, sales, UPT, AUR, and customer data capture.
•Advanced knowledge of POS and store systems, comfortable using digital tools.
•Minimum 2 years of experience in a store or concession management role in a high-volume, high-turnover environment, with relevant product-category experience.

Experience:2+ yearsRetailLuxury retail

Skills:LeadershipPeople managementCommunicationSales leadershipCustomer service

Tech Stack:POSSAPMS applicationsChatEvernote

Company Brief

Burberry

British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1856

Website LinkedIn

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Burberry

12 hours ago

Department Manager (Tokyo, , JP)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Seniority: Manager level

Key Responsibilities

•Lead a high-performing customer-facing, service-orientated department; coach and provide feedback to deliver the full Burberry Experience.
•Set performance targets and drive department productivity and profitability, including conversion rates, sales, UPT, AUR, and customer data capture.
•Plan department schedules to meet peak customer traffic with the right employees.
•Ensure team members are trained in the Burberry Experience, have sound product knowledge, and understand company policies and procedures.
•Recruit, onboard, and develop the department; drive digital strategy and integrate technology into the customer journey.

Key Requirements

•Demonstrate leadership and people management skills, including the ability to recruit, train, develop, and assess talent.
•Proven ability to increase sales and profitability, while driving and maintaining exceptional customer service standards.
•Ability to set performance targets and drive productivity and profitability, including conversion rates, sales, UPT, AUR, and customer data capture.
•Advanced knowledge of POS and store systems, comfortable using digital tools.
•Minimum 2 years of experience in a store or concession management role in a high-volume, high-turnover environment, with relevant product-category experience.

Experience:2+ yearsRetailLuxury retail

Skills:LeadershipPeople managementCommunicationSales leadershipCustomer service

Tech Stack:POSSAPMS applicationsChatEvernote

Company Brief

Burberry

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1856

Website LinkedIn