Coordinator-Employee Welfare and Relations

Transguard Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Confidentiality","Communication","Process improvement","Problem-solving","Data analysis"]

Support daily employee welfare and relations for the Group HR team in the UAE by serving as a frontline contact for employees and business units. Maintain accurate Oracle records for disciplinary actions, resignations, and leaves; handle employee queries via the service portal within SLAs; investigate and document accommodation incident reports; and ensure actions follow company disciplinary policy and UAE Labor law. Improve workflows continuously to enhance compliance and operational efficiency.

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FursaFursa
Transguard Group
Transguard Group
1 day ago

Coordinator-Employee Welfare and Relations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support daily employee welfare and relations for the Group HR team in the UAE by serving as a frontline contact for employees and business units. Maintain accurate Oracle records for disciplinary actions, resignations, and leaves; handle employee queries via the service portal within SLAs; investigate and document accommodation incident reports; and ensure actions follow company disciplinary policy and UAE Labor law. Improve workflows continuously to enhance compliance and operational efficiency.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Update Oracle accurately and timely for disciplinary actions, resignations, and leaves to support payroll accuracy, compliance, and operations.
  • •Act as first point of contact for TG site staff, handling queries professionally and empathetically to ensure a positive employee experience.
  • •Resolve staff concerns and general queries fairly and consistently with company policy and UAE Labor law, and investigate accommodation-related incident reports (IRs).
  • •Manage employee service portal (ESP) queries within defined SLAs, document outcomes, and issue outcome letters as required.
  • •Maintain strict confidentiality of sensitive employee data, escalate policy or UAE Labor law violations to the line manager immediately, and recommend process improvements.

Key Requirements

  • •Solid experience handling high volumes of staff-related queries and welfare/relations matters.
  • •Advanced Excel skills, plus basic proficiency with Word and PowerPoint.
  • •Working knowledge of employment laws, regulations, and compliance requirements, including UAE Labor law.
  • •Advanced English speaking and writing skills, with excellent verbal and written communication.
  • •Ability to analyze HR data to identify trends, insights, and improvement opportunities.
Skills:ConfidentialityCommunicationProcess improvementProblem-solvingData analysis
Languages:English
Tech Stack:OracleExcelPowerPointPower BISharePointEmployee service portal (ESP)

Company Brief

Transguard Group
Provides integrated business support services including facilities management, security, aviation, cash services, and workforce solutions. Transguard serves clients across the UAE with large-scale outsourced operations and on-site service delivery.
Industry: Facility Management
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2001
WebsiteLinkedIn