1 month ago

Customer service representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the first point of contact for healthcare professionals at a travel nursing agency, handling inquiries by phone and email. Provide clear information on job opportunities, contract details, and onboarding/credentialing steps. Maintain accurate CRM records, resolve issues with empathy, and escalate complex problems when needed. Work closely with recruitment and staffing teams to support operational goals and build lasting relationships with nurses and technicians.

Location: New Jersey, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the primary point of contact for healthcare professionals, handling enquiries via telephone, email, and other channels.
•Provide clear information on job opportunities, contract details, and the onboarding process.
•Guide candidates through application and credentialing stages for a seamless experience.
•Maintain and update records in the CRM system accurately.
•Resolve customer issues and concerns empathetically, escalating complex problems to the appropriate department, and collaborate with recruitment and staffing teams to meet operational goals.

Pay and Benefits

Salary: USD 18 - 25 hourly

Key Requirements

•Proven experience in customer service or a client-facing administrative role.
•Exceptional communication and interpersonal skills, including a professional telephone manner.
•Strong organisational and time-management abilities to prioritise in a fast-paced environment.
•High attention to detail and a commitment to accuracy.
•Proficiency in Microsoft Office Suite; CRM software experience is highly advantageous.

Experience:HealthcareRecruitment

Skills:CommunicationInterpersonal skillsOrganisationTime managementAttention to detailProblem-solvingEmpathyProfessionalism

Tech Stack:Microsoft Office SuiteCRMTelephoneEmail

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

1 month ago

Customer service representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: New Jersey, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the primary point of contact for healthcare professionals, handling enquiries via telephone, email, and other channels.
•Provide clear information on job opportunities, contract details, and the onboarding process.
•Guide candidates through application and credentialing stages for a seamless experience.
•Maintain and update records in the CRM system accurately.
•Resolve customer issues and concerns empathetically, escalating complex problems to the appropriate department, and collaborate with recruitment and staffing teams to meet operational goals.

Pay and Benefits

Salary: USD 18 - 25 hourly

Key Requirements

•Proven experience in customer service or a client-facing administrative role.
•Exceptional communication and interpersonal skills, including a professional telephone manner.
•Strong organisational and time-management abilities to prioritise in a fast-paced environment.
•High attention to detail and a commitment to accuracy.
•Proficiency in Microsoft Office Suite; CRM software experience is highly advantageous.

Experience:HealthcareRecruitment

Skills:CommunicationInterpersonal skillsOrganisationTime managementAttention to detailProblem-solvingEmpathyProfessionalism

Tech Stack:Microsoft Office SuiteCRMTelephoneEmail

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn