Sr. Digital Quality Analyst (Consumer Service)

Columbia Sportswear Company
Bengaluru
Workplace: HybridFull timeFunction: Quality & Regulatory (Non-Software)Experience: 5-8 yearsEducation: bachelorsSkills: ["Communication","Leadership","Collaboration","Documentation","Mentorship"]

Lead planning and execution of testing strategies for end-to-end ecommerce order flows and consumer service processes. Drive manual and automated testing, identify issues, mentor teammates, and collaborate across engineering, product, and support to ensure high-quality releases.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Columbia Sportswear Company
Columbia Sportswear Company
2 months ago

Sr. Digital Quality Analyst (Consumer Service)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 days agoStatus: Live

Job Summary

Lead planning and execution of testing strategies for end-to-end ecommerce order flows and consumer service processes. Drive manual and automated testing, identify issues, mentor teammates, and collaborate across engineering, product, and support to ensure high-quality releases.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead planning and execution of test strategies across teams, writing complex test plans to achieve optimal test coverage
  • •Execute manual and automated tests, assist in bug triage and prioritization, and drive issue resolution in production
  • •Provide peer-level technical guidance and mentorship to junior team members
  • •Use data from tests and production to measure software quality and propose actionable improvements
  • •Collaborate across engineering, product, support, and business teams to clarify requirements and ensure testability

Key Requirements

  • •5–8 years of QA experience, including 2+ years testing Salesforce Service Cloud and/or Salesforce Order Management
  • •Strong REST API testing experience with working knowledge of API automation concepts
  • •Hands-on Postman experience with automated collections, scripting, and regression workflows
  • •Experience validating ecommerce order flows, integrations, and customer service workflows
  • •Familiarity with UI and API automation frameworks such as Cypress, Playwright, or Selenium
Experience:5-8 yearsE-commerceRetailConsumer services
Education:Bachelor's
Skills:CommunicationLeadershipCollaborationDocumentationMentorship
Languages:English
Tech Stack:PostmanREST APICypressPlaywrightSeleniumJSONXMLJavaScriptAzure API ManagementAPIMAWS CloudWatchGitCI/CDSaaSEcommerce

Company Brief

Columbia Sportswear Company
Designs, manufactures, and markets outdoor apparel, footwear, accessories, and equipment under brands including Columbia, Sorel, and Mountain Hardwear, serving consumers globally with performance-driven products for outdoor activities.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Portland, United States
Founded: 1938
WebsiteLinkedIn