Customer Service Representative

Eaton
Tokyo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: high_schoolSkills: ["Stakeholder management","Communication","Attention to detail","Time management","Customer service"]

Handle customer inquiries and sales-order related support for Eaton’s Electrical business, using phone and email to manage order receiving, invoicing, processing, and status updates. Follow up deliveries to ensure on-time performance, prepare shipping documents for custom clearance, and coordinate with technical experts on warranty and help desk questions. Collaborate with sales and internal teams to resolve and escalate customer issues, while supporting continuous improvement and SAP system upgrade activities.

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Eaton
Eaton
1 day ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle customer inquiries and sales-order related support for Eaton’s Electrical business, using phone and email to manage order receiving, invoicing, processing, and status updates. Follow up deliveries to ensure on-time performance, prepare shipping documents for custom clearance, and coordinate with technical experts on warranty and help desk questions. Collaborate with sales and internal teams to resolve and escalate customer issues, while supporting continuous improvement and SAP system upgrade activities.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer service to internal and external customers for sales orders and general enquiries via phone and email.
  • •Support order placement, order receiving, and invoicing; manage order processing within agreed cycle time and keep customers updated on open order status.
  • •Follow up deliveries to ensure on-time delivery and prepare shipping documents requiring custom clearance.
  • •Liaise with technical experts to address warranty and help desk enquiries, and collaborate with sales, service, and technical teams to resolve or escalate issues.
  • •Track project orders with internal stakeholders and participate in process improvement projects, including SAP system upgrades, while supporting the Quality Management System (QMS).

Pay and Benefits

Perks:Health InsuranceRetirement Savings

Key Requirements

  • •High school diploma, general education degree, or equivalent.
  • •More than 5 years of relevant experience in customer service/support roles.
  • •Experience in CRM management and navigation (SAP preferred).
  • •Demonstrated experience working in challenging and technical environments.
  • •Excellent stakeholder management with strong verbal and written English communication, attention to detail, and time management.
Experience:5+ years
Education:High School
Skills:Stakeholder managementCommunicationAttention to detailTime managementCustomer service
Languages:English
Tech Stack:SAPCRM

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn