Service Assurance Senior Consultant - Contractor

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Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own IT service quality assurance by monitoring service performance against SLAs, OLAs, and KPIs. Build and analyze service dashboards, scorecards, and reports to identify trends, risks, and improvement opportunities. Lead QA practices and coordinate internal/external audits, including NCA compliance audits. Collaborate with Service Desk, Operations, and vendors, manage corrective/preventive actions, and ensure documentation and governance processes stay aligned with regulatory and organizational standards.

Location: Riyadh

Workplace: Onsite

Employment Type: Contract

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Manage and monitor Service Level Management (SLM) processes to ensure adherence to SLAs, OLAs, and KPIs.
•Develop and analyze service performance reports, dashboards, and scorecards; track trends, risks, and improvement opportunities.
•Implement Quality Assurance (QA) practices and run regular service reviews with internal teams and external vendors.
•Lead and coordinate internal/external audits, including NCA compliance audits and regulatory assessments, and drive corrective/preventive actions.
•Establish performance monitoring frameworks and governance processes; support incident, problem, and change management from a service assurance perspective.

Key Requirements

•Bachelor’s degree in Information Technology, Computer Science, or a related field.
•6 to less than 8 years of experience in IT Service Management or Service Assurance.
•Strong understanding of the ITIL framework (ITIL certification preferred).
•Experience managing SLA/KPI/OLA performance and producing performance reporting.
•Proficiency with reporting tools (e.g., Power BI, Excel, ServiceNow reporting) and knowledge of regulatory compliance standards.

Experience:6-7 yearsIT service managementIT service assuranceIT operationsITIL

Education:Bachelor's in computer science

Skills:Analytical thinkingProblem-solvingData interpretationCommunicationStakeholder managementManaging multiple priorities

Certifications:ITIL

Tech Stack:ITILPower BIExcelServiceNowDashboardsScorecards

Company Brief

Cyberani

Website

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Cyberani

1 month ago

Service Assurance Senior Consultant - Contractor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Contract

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Manage and monitor Service Level Management (SLM) processes to ensure adherence to SLAs, OLAs, and KPIs.
•Develop and analyze service performance reports, dashboards, and scorecards; track trends, risks, and improvement opportunities.
•Implement Quality Assurance (QA) practices and run regular service reviews with internal teams and external vendors.
•Lead and coordinate internal/external audits, including NCA compliance audits and regulatory assessments, and drive corrective/preventive actions.
•Establish performance monitoring frameworks and governance processes; support incident, problem, and change management from a service assurance perspective.

Key Requirements

•Bachelor’s degree in Information Technology, Computer Science, or a related field.
•6 to less than 8 years of experience in IT Service Management or Service Assurance.
•Strong understanding of the ITIL framework (ITIL certification preferred).
•Experience managing SLA/KPI/OLA performance and producing performance reporting.
•Proficiency with reporting tools (e.g., Power BI, Excel, ServiceNow reporting) and knowledge of regulatory compliance standards.

Experience:6-7 yearsIT service managementIT service assuranceIT operationsITIL

Education:Bachelor's in computer science

Skills:Analytical thinkingProblem-solvingData interpretationCommunicationStakeholder managementManaging multiple priorities

Certifications:ITIL

Tech Stack:ITILPower BIExcelServiceNowDashboardsScorecards

Company Brief

Cyberani

Website