QA Lead

Instawork
Bengaluru
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringSkills: ["Communication","Data-driven mindset","Analytical thinking","Stakeholder management","Ownership"]

Lead workforce and operations for QA/grading teams across shifts and sites, optimizing staffing and throughput against SLA targets. Maintain the QMS and apply structured quality methods (RCA, CAPA, FMEA, 8D, SPC) to resolve recurring defects, calibration drift, and yield issues. Own and iterate SOPs for new program launches, translate engineering requirements into floor QA criteria, and use QA metrics to drive continuous quality improvements.

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FursaFursa
Instawork
Instawork
23 hours ago

QA Lead

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 minutes agoStatus: Live

Job Summary

Lead workforce and operations for QA/grading teams across shifts and sites, optimizing staffing and throughput against SLA targets. Maintain the QMS and apply structured quality methods (RCA, CAPA, FMEA, 8D, SPC) to resolve recurring defects, calibration drift, and yield issues. Own and iterate SOPs for new program launches, translate engineering requirements into floor QA criteria, and use QA metrics to drive continuous quality improvements.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Drive day-to-day workforce management for QA roles (Clippers, Graders, Regraders, SMEs, ICs) across shifts/sites, optimizing staffing, capacity planning, and throughput vs SLA targets.
  • •Maintain the QMS and apply structured methods (RCA, CAPA, FMEA, 8D, SPC) to address recurring defects, calibration drift, gold-sample injections, and consensus checks.
  • •Build, version-control, and continuously iterate SOPs for existing and new program launches, ensuring floor adoption and structured QA onboarding/re-calibration paths.
  • •Translate engineering data requirements into floor-executable QA criteria, report field issues back with evidence, and represent QA in program launches and crisis calls.
  • •Monitor and analyze QA metrics (defect/reject rates, inter-grader agreement/kappa, gold-sample pass rates, yield, escalation volume) to root out quality degradation.

Key Requirements

  • •Proven experience managing large or dispersed grading/QA teams across multiple shifts or sites.
  • •Strong practical command of quality methods and frameworks including RCA, CAPA, FMEA, 8D, SPC, and QMS.
  • •Track record of building and interpreting quality dashboards/metrics and quantifying operational trade-offs.
  • •Clear, structured communication across leadership, engineering, and floor teams.
  • •Hands-on, high-ownership problem solver who can tackle operational challenges directly on the floor.
Experience:RoboticsAIQA/QC
Skills:CommunicationData-driven mindsetAnalytical thinkingStakeholder managementOwnership

Company Brief

Instawork
Operates a marketplace connecting hourly workers with shift-based jobs in hospitality, events, retail, and logistics, providing hiring, scheduling, and payroll tools to businesses and flexible work opportunities to professionals.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn