Bilingual Customer Service Representative (Mexico, MX, 03940)

Provide fast, reliable, and compassionate support for roadside assistance customers, handling inbound calls and completing back-office coordination tasks. Use cultural sensitivity and advanced English communication to resolve product and service inquiries, recommend effective solutions, and help mitigate incidents. Track daily and weekly KPIs to maintain consistent service quality while working in an AI- and data-enabled environment with responsible governance, security, and ethical use.