MercadoLibre

3 months ago

Supervisor de Investigaciones y Prevención de Perdidas - Mercado Envíos

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead end-to-end investigations of internal and external theft incidents for Mercado Envíos, coordinating with Security, Operations, Legal and People to close cases, generate executive reports with actionable insights, and drive preventive controls across Inbound, Picking, Packing and Dispatch to reduce loss and improve process integrity.

Location: Santiago

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Lead end-to-end investigations of incidents related to internal/external theft and operational deviations; raise hypotheses, perform root-cause analysis, and ensure full traceability of events; coordinate with CCM, Security, Operations, Legal and People to close cases and prepare executive reports focused on impact, cause and mitigation.
•Manage KPIs and performance by monitoring indicators (FPP, DPMO, Lost Pending, DM, DFL, MP); identify trends and translate data into prioritized action plans with daily/weekly follow-up routines.
•Lead Prevention and Operational Control by designing and implementing preventive controls in critical processes (Inbound/Picking/Packing/Dispatch); ensure targeted audits and breach identification for system-level improvements (WMS, alerts).
•Coordinate Cross-functional Stakeholders to align criteria, standards and action plans, and ensure LP strategy is integrated into daily operations.
•Provide leadership for a team of LP analysts and investigators, fostering data analysis, structured investigation, and field execution; promote accountability, continuous improvement and strong team engagement.

Key Requirements

•Professional degree in Engineering, Logistics, Administration or related field.
•Experience in loss prevention, security, operations and incident investigations in distribution centers or retail.
•Strong command of operational KPIs (FPP, DPMO, Lost, DM, DFL, MP, etc.) and advanced Excel; experience with BI tools for data analysis.
•Desirable knowledge of end-to-end logistics processes and WMS experience.
•Decision-making ability with impact, driving structural changes and maintaining quality.

Experience:LogisticsRetailE-commerce

Education:Bachelor's

Skills:LeadershipData analysisCommunicationProblem-solvingTeam management

Tech Stack:ExcelBIWMS

Company Brief

MercadoLibre

Operates Latin America's leading e‑commerce marketplace and fintech ecosystem, offering online buying and selling, classifieds, payment processing, credit, and logistics services across multiple countries in the region.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Buenos Aires, Argentina

Founded: 1999

Glassdoor: 3.8

Website LinkedIn

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MercadoLibre

3 months ago

Supervisor de Investigaciones y Prevención de Perdidas - Mercado Envíos

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Santiago

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Lead end-to-end investigations of incidents related to internal/external theft and operational deviations; raise hypotheses, perform root-cause analysis, and ensure full traceability of events; coordinate with CCM, Security, Operations, Legal and People to close cases and prepare executive reports focused on impact, cause and mitigation.
•Manage KPIs and performance by monitoring indicators (FPP, DPMO, Lost Pending, DM, DFL, MP); identify trends and translate data into prioritized action plans with daily/weekly follow-up routines.
•Lead Prevention and Operational Control by designing and implementing preventive controls in critical processes (Inbound/Picking/Packing/Dispatch); ensure targeted audits and breach identification for system-level improvements (WMS, alerts).
•Coordinate Cross-functional Stakeholders to align criteria, standards and action plans, and ensure LP strategy is integrated into daily operations.
•Provide leadership for a team of LP analysts and investigators, fostering data analysis, structured investigation, and field execution; promote accountability, continuous improvement and strong team engagement.

Key Requirements

•Professional degree in Engineering, Logistics, Administration or related field.
•Experience in loss prevention, security, operations and incident investigations in distribution centers or retail.
•Strong command of operational KPIs (FPP, DPMO, Lost, DM, DFL, MP, etc.) and advanced Excel; experience with BI tools for data analysis.
•Desirable knowledge of end-to-end logistics processes and WMS experience.
•Decision-making ability with impact, driving structural changes and maintaining quality.

Experience:LogisticsRetailE-commerce

Education:Bachelor's

Skills:LeadershipData analysisCommunicationProblem-solvingTeam management

Tech Stack:ExcelBIWMS

Company Brief

MercadoLibre

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Buenos Aires, Argentina

Founded: 1999

Glassdoor: 3.8

Website LinkedIn