Senior Technical Customer Support Engineer, Federal

ClickHouse
United States
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Judgment","Teamwork","Empathy","Problem-solving","Self-driven","Curiosity","Continuous learning"]

Serve as the primary technical support point of contact for U.S. federal and public-sector customers. Triage and resolve support cases while guiding secure deployment and operational best practices for government-authorized environments. Develop solutions using ClickHouse Cloud and open-source, and share them through documentation and runbooks. Partner with Product, Engineering, Security/Compliance, and GTM teams to represent federal requirements and support evaluations such as POCs and ATO-adjacent assessments.

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FursaFursa
ClickHouse
ClickHouse
2 weeks ago

Senior Technical Customer Support Engineer, Federal

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary technical support point of contact for U.S. federal and public-sector customers. Triage and resolve support cases while guiding secure deployment and operational best practices for government-authorized environments. Develop solutions using ClickHouse Cloud and open-source, and share them through documentation and runbooks. Partner with Product, Engineering, Security/Compliance, and GTM teams to represent federal requirements and support evaluations such as POCs and ATO-adjacent assessments.
Location: United States
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical support contact for ClickHouse’s U.S. federal and public-sector customers across cases, chat, Slack, and meetings under federal communication and data-handling requirements.
  • •Develop solutions using ClickHouse Cloud and open-source and share them via documentation, knowledge base articles, and internal runbooks tailored to government deployment patterns.
  • •Guide customers through deployment, configuration, and troubleshooting within government-authorized environments, including AWS GovCloud-adjacent infrastructure where applicable.
  • •Collaborate with global Support Services and cross-functional teams (Engineering, Security/Compliance, Product Management, and Go-To-Market) to represent federal requirements and help prioritize the roadmap.
  • •Support technical federal POCs, security questionnaires, and Authority to Operate (ATO)-adjacent evaluations in partnership with Go-To-Market and Security teams.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityHome OfficeRemote Work

Key Requirements

  • •Must have U.S. Person status, verified during the interview process prior to any offer.
  • •Technical breadth and depth in ClickHouse (open-source or Cloud), or related domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
  • •Experience in technical support or engineering roles (e.g., Support Engineer, Consultant, Database Administrator, SRE, Solutions Engineer, Software Engineer, or Systems Engineer).
  • •Experience operating within federal IT environments, including familiarity with compliance and operational constraints such as FedRAMP and AWS GovCloud (including air-gapped or sovereign-cloud deployments).
  • •Strong communication skills and judgment around sensitive data handling, with a teamwork mindset for high-rigor government customer needs.
Experience:Public sectorFederalSLEDCloud-native SaaSDistributed systemsOpen sourceGovernment compliance
Skills:CommunicationJudgmentTeamworkEmpathyProblem-solvingSelf-drivenCuriosityContinuous learning
Tech Stack:ClickHouseClickHouse CloudSQLOLAPAWS GovCloudFedRAMPDOD ILAir-gappedSovereign-cloudKafkaKinesisSparkRabbitMQSlackAWSAzure Government

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn